FENSA Solutions Form

Please complete this form if you wish to make a grievance against a FENSA Approved Installer. All issues made will be treated fairly and dealt with in a timely manner. Please be aware that FENSA's remit is restricted to Building Regulations that are applicable to replacement windows and doors in the relevant area. Please read the Grievance Terms and Conditions https://www.fensa.org.uk/Terms-Conditions

Your Details

Your Name*

This should match the name on the Contract between you and the installer.

Your contact Phone number

This will only be used to communicate during this process

What is your email address?*

If you do not have an email address please enter "DON'T HAVE ONE" This will only be used to communicate during this process

Do you reside at the property the installation was completed at?*

Yes

What is your address?*

This is only used if we want to post you correspondence in relation to your complaint.

About the Installation property

First line of the address where the installation was completed*

Please ensure you provide the full address including the postcode

Postcode of the property where the installation was completed

About the Installation

What is the FENSA Installation Reference number?*

The installation reference number can be found in the top left corner of the FENSA Certificate. If you do not know what it is please enter "UNKNOWN"

When was your installation Completed?*

You will find the Completion Date on your FENSA Certificate. If you do not know the exact date, approximate is ok.

Details of the FENSA Approved Installer

Name of the FENSA Approved Installer that completed your installation?

What is the FENSA ID of the Approved Installer?

You can find this on our website www.fensa.org.uk and search for the installer.

What is the postcode of the FENSA Approved Installer*

What is the phone number for the FENSA Approved Installer?*

FENSA Approved Installers Website (if known)

Details about Your Grievance/Objection

List each specific matter that needs addressing with your FENSA Approved Installer.*

Note: Only matters listed here will be addressed during this process. We recommend you itemise each specific matter clearly. If all details cannot be included in the field below, please attached a separate document to this form. You will be given the opportunity further down the form to tell FENSA what actions and discussions have taken place to date..

Tell us about your Installation.*

Please explain below why you have raised this matter with FENSA. Please detail clearly the sequence of events that have led to your dissatisfaction with your FENSA Approved installer. Please attach a separate document should you not be able to include all details in the below field.

Has your dispute been referred to any other body?*

Please note FENSA cannot help you if this matter has previously been dealt with through legal representatives such as solicitors or other legal litigation services.

Select or enter value

Upload Supporting Documents

Supporting Documents may be - FENSA Approved Installers View point on these matters - Photos including before and after - Sales Contract between you and the Installer - anything you feel supports your grievance.

Drag and drop files here or

In your opinion, what does your FENSA Approved installer need to rectify to ensure your installation complies with Building Regulations?*

Declaration

- All information provided in this form is true and accurate at the time of completion - I understand any information or documents provided during this process may be passed on to the installer. - I have read and understood the Home Owner Grievance Procedure. - I understand any documents provided with this form remain with FENSA for a period of 6 years and no copies will be returned to me at a later date. - I have included everything I need to support my viewpoint - I have included the FENSA Approved Installer' final viewpoint or email on these matters

I have read, understood and agreed all noted in the above declaration*

Full name*

Name of the person completing this form

Todays Date*

Complaint Received Via

Select or enter value

Send me a copy of my responses

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