De-escalation Module: Pre-Test

De-escalation Module: Pre-Test

Please complete the information below to initiate the module pre-test. If you have any technical difficulties, please email coeinfo@allianthealth.org.

Welcome to the Center of Excellence for Behavioral Health in Nursing Facilities learning module on schizophrenia. To begin, please complete the pre-test. Upon completion of the module, you will be asked to complete a post test and will have an opportunity to print a certificate of completion.

Please complete the information below to initiate the learning module sequence. If you have any technical difficulties, please email coeinfo@allianthealth.org.

Facility Name*

Region*

Select

State*

First & Last Name + Credentials (if applicable)*

This is what will appear on your certificate of completion (available after the post-test is complete).

Title*

Email Address*

Phone*

Phone

1. A resident’s family disputes the care provided, even though the resident had initially agreed to it. How should you handle this situation?*

A. Stand your ground and explain the care decisions.

B. Involve the resident in the discussion to mediate.

C. Seek assistance from a coworker or supervisor.

D. Offer the family a compromise to maintain peace.

2. When communicating with residents from diverse backgrounds, which approach is most effective for de-escalation?*

A. Using medical terminology to ensure clarity.

B. Acknowledging and respecting cultural beliefs and values.

C. Request the help of your supervisor.

D. Ignoring cultural differences to maintain neutrality.

3. Considering gender dynamics, which statement is accurate for de-escalation?*

A. Always assign a male staff member to handle difficult situations.

B. Assign a staff member that is the same gender as the resident.

C. It depends on the resident; sometimes a male, other times a female may be better.

D. Gender doesn’t impact de-escalation outcomes.

4. Which factor might unintentionally increase stress during de-escalation interactions?*

A. Walking towards the resident.

B. Keeping your hands visible.

C. Being larger than the resident.

D. Using jargon-free language.

5. Which of the following actions should a staff member avoid when interacting with an upset resident?*

A. Ask questions to encourage the resident to talk more.

B. Step back and give the resident space until they calm down.

C. Give the resident choices to help them feel in control.

D. Make promises to resolve the situation quickly.

6. While assisting an agitated resident, you discover they have a potential weapon (e.g., raising a cane). What’s the best course of action?*

A. Leave the room immediately and inform a coworker.

B. Confiscate the weapon without hesitation.

C. Engage in conversation to distract the resident from the weapon.

D. Call the resident’s family for guidance.

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