SERVICE & WARRANTY REQUEST FORM

SERVICE & WARRANTY REQUEST FORM

THANK YOU for your service or warranty request.

If you have an issue with a V-TUF product, please call 01522 787978 or email technicalsupport@v-tuf.com, as we have assisted many customers over the phone and got them sorted quickly.

To enable us to process your request, please could you complete and submit the form below.

Date:*

Your First Name*

Your Last Name*

Mobile Number (prefered)*

Email address*

COMPANY (if applicable)

Your order number:*

Full Address where machine is*

Postal Code*

Make & Model of machine*

Serial number*

Describe service request or machine fault:*

Describe the issue in the box below and drag and drop any images that will be of help to explain the issue further in the File upload box at the bottom of this form.

Is this WARRANTY claim?*

We will most willing to assist you in our most friendly and helpful way with this, but it is mandatory that you complete the fields below and email/upload your purchase documents, as requested below.

Please note:

If your machine has not been serviced within the last six months, this will be a chargeable repair. Please refer to your V-TUF maintenance log. (Example for view/download)
If your machine has been damaged by external influences such as misuse, frost, incorrect use, or incorrect supply or fuel. This is chargeable. This is determined by the authorised engineer.

Select

The date you registered your product

Please note: your product must be registered (within 30 days from purchase) for your warranty to be valid. Link to view terms & conditions

(If you wish you can upload a copy of your product registration at the end of this form)

Have you emailed/uploaded your purchase documents?

Unfortunately we cannot process your warranty claim without these. Link to view terms & conditions

Email your original purchase document to enquiries@v-tuf.com or drag and drop the files or images in the File upload box at the end of this form.

Yes

Has this machine been serviced?*

Please enter YES or NO and last service date. See your V-TUF maintenance log (Example for view/download)

Please remember, if your machine does not have a record of a safety test & service (signed of by an authorised V-TUF service engineer or service centre) within the last 6 months, this repair is chargeable and is not classed as warranty.

Have you emailed/uploaded your service documents?

Please note: V-TUF Equipment maintenance log must be up to date to make sure your V-TUF product is serviced and safety checked every 6 months. Without this completed record, warranty is not valid. (Example for view/download)

Tick Box to Agree to terms & conditions*

Link to view terms & conditions

File Upload

Drag and drop files here or

Send me a copy of my responses

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