Salt Lake City Justice Court -
Access And Fairness Survey
Introduction Questions
Please select the category below that best describes you:
Involved in a court case/legal matter as a party or criminal defendant
Friend or family member of someone who’s involved in a court case
Victim or witness in a court case
Member of the public, including court livestream viewer
How did you access court services on your most recent visit?
Face-to-face at the courthouse
Remotely (videoconference, phone, internet, or court kiosk)
What business did you need to get done on your most recent visit to the court?
Participate in a hearing or trial
Observe or view a hearing or trial
Attend a probation visit or class
Search court records
File papers or forms
Make a payment
Get legal information
Other
Access Questions
Rate on a scale from 1 (Strongly Disagree) to 5 (Strongly Agree)
Finding the courthouse / Joining the proceeding was easy
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I easily found the courtroom or office I needed / I was able to focus on the proceeding without distraction
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The forms I needed were clear and easy to understand
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I felt safe in the courthouse / participating in the remote hearing or court activity
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I was able to get my court business done without physical / technology, communication, or language barriers
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I was able to get my court business done in a reasonable amount of time
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Court staff paid adequate attention to my needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I was treated with respect
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The court’s website was useful
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The court’s hours of operation made it easy for me to do my business
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Fairness Questions
Rate on a scale from 1 (Strongly Disagree) to 5 (Strongly Agree)
The way my case was handled was fair
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I had a chance to tell my side of the story before my case was decided
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I was treated the same as everyone else
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I could follow what was happening in the proceeding
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I was comfortable enough to say what I really thought about things
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
As I leave the court / the remote hearing, I know what to do next about my case
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Case Questions
How could you have been better served on your most recent court visit?
What type of case were you meeting about on your most recent visit?
Criminal
Small Claims
Traffic
Did you have a choice as to whether your hearing took place remotely or in person?
Yes: it was my choice whether we had a remote hearing or an in-person hearing
No: I did not have a choice
Did you have a lawyer/attorney helping you with your court business? Please select the option that best describes your situation on this most recent visit:
I have a lawyer/attorney representing me throughout my case
I had a lawyer/attorney helping me on this visit, but they’re not representing me
throughout the whole case
I have another representative helping me with my case (for example, an Allied Legal
Professional or guardian ad litem)
I do not have a lawyer/attorney or any other representative
Technology Questions
What type of device did you use to access the hearing or trial?
Desktop computer
Laptop computer
Tablet
Smartphone
Cell phone that isn’t a smartphone
Landline phone
Other
Where did you participate in the remote hearing from?
My home or home office
A friend’s or family member’s home
At work or during my break at work
My attorney’s/lawyer’s office
A court kiosk, self-help center, or other court facility
Another public location (e.g., parking lot, library, public hotspot, coffee shop, park)
Travelling (for example, an airplane, hotel room)
Jail, prison, or detention facility
Other
Demographic Questions
What is your age?
18-19 years
20-29 years
30-39 years
40-49 years
50-59 years
60-69 years
70-79 years
80+ years
How do you identify your race? (Check all that apply)
American Indian or Alaska Native
Asian or Asian American
Black or African American
Latino/Latina/Latinx/Latine or Hispanic
Middle Eastern or North African
Native Hawaiian or other Pacific Islander
White
I prefer to self-describe
How do you identify your gender?
Man or Male
Woman or Female
Non-binary or Genderqueer
I prefer to self-describe
What is your highest level of education?
Less than a high school diploma
High school diploma or GED
Some college, but no college degree
Associate’s degree
Bachelor’s degree
Graduate degree
Did you request any disability accommodations on this visit?
Yes
No, but that would have helped me
No, I didn’t need any accommodations
Did you request any language translation services on this visit?
Yes
No, but that would have helped me
No, I didn’t need any accommodations
Send me a copy of my responses
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