Police I Formal Feedback Page
The Mt. San Antonio College Police and Campus Safety Department strives to provide the highest quality of service to all our students, faculty, and staff. We encourage the campus community to provide feedback regarding the performance of our personnel. The members of the Police and Campus Safety Department know we must listen to our community and be responsive if we are to be trusted. We encourage the public to submit commendations, suggestions, and/or complaints so that we may address issues and improve our service.
(If unknown, please provide a description of employee to be commended)
(Optional)
The Chief of Police and Campus Safety has a legal mandate to ensure procedures exist for investigating complaints made by members of the public against Police and Campus Safety Department personnel. Allegations of misconduct against Department personnel are investigated thoroughly and objectively, and appropriate action taken, with the goals of maintaining the integrity of the Department and the confidence of the campus community.
If you believe the conduct of a Mt. San Antonio College Police and Campus Safety Department employee was inappropriate, you can make a complaint in any form, including email, online, or by telephone. Here are several methods:
For minor complaints, we encourage you to speak directly with an employee’s immediate supervisor. For more serious complaints, or when for any reason you would prefer to write the complaint or have it documented, the online or paper Complaint Form may be used. Submissions may also be anonymous.
All complaints will be taken seriously and investigated thoroughly. The Mt. San Antonio Police and Campus Safety Department will look into your complaint and talk to the people involved. Please give us a list of people you think we should talk to that can give us specific information about the matter raised in your complaint. The amount of time it takes to complete a complaint review or investigation depends on many factors and can vary from a few days to several months.
You can check with the Police and Campus Safety Department at any time about your complaint. When we are finished looking into the complaint, we will write and tell you what was decided. The Department may find that your complaint is substantiated and take corrective action when warranted. State personnel laws require that the actual discipline remain confidential. Alternatively, the Department may not find enough information to substantiate misconduct on the part of our employee.
This Legal Advisement and Acknowledgement is required by Penal Code § 148.6:
YOU HAVE THE RIGHT TO MAKE A COMPLAINT AGAINST A POLICE OFFICER FOR ANY IMPROPER POLICE CONDUCT. CALIFORNIA LAW REQUIRES THIS AGENCY TO HAVE A PROCEDURE TO INVESTIGATE CIVILIANS’ COMPLAINTS. YOU HAVE A RIGHT TO A WRITTEN DESCRIPTION OF THIS PROCEDURE. THIS AGENCY MAY FIND AFTER INVESTIGATION THAT THERE IS NOT ENOUGH EVIDENCE TO WARRANT ACTION ON YOUR COMPLAINT; EVEN IF THAT IS THE CASE, YOU HAVE THE RIGHT TO MAKE THE COMPLAINT AND HAVE IT INVESTIGATED IF YOU BELIEVE AN OFFICER BEHAVED IMPROPERLY. CIVILIAN COMPLAINTS AND ANY REPORTS OR FINDINGS RELATING TO COMPLAINTS MUST BE RETAINED BY THIS AGENCY FOR AT LEAST FIVE YEARS.
IT IS AGAINST THE LAW TO MAKE A COMPLAINT THAT YOU KNOW TO BE FALSE. IF YOU MAKE A COMPLAINT AGAINST AN OFFICER KNOWING THAT IT IS FALSE, YOU CAN BE PROSECUTED ON A MISDEMEANOR CHARGE OR BE SUBJECT TO A CIVIL LAWSUIT.
Do you wish to remain anonymous?
(If we do not have your name or contact information, we will not be able to contact you with any questions or otherwise follow up.)
(If you do not want to be contacted, simply leave the next few questions blank.)
Address, City, State, Zip Code
(if you prefer to be contacted by mail)
Be as clear, specific, and detailed as you can be.
Include any information you have that will help us investigate your complaint.
Explain the actions you feel were improper and how the complaint could be resolved to your satisfaction.
(if known)
Request a Copy of this Submission