WeightWatchers US Team Member Questions Form

Submit your question and a member of the Customer Experience Team will respond, usually in less than 24 hours.


Please use the below Quick Links when applicable for these scenarios:


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Click the Checkbox to see the questions and answers to your recently submitted questions.



    Tip: Answer directly in this view: Click the row of the question you wish to answer, when the "side card" pops up on the right side of your screen, enter your answer or additional question in the first blank Reply from Team Member field, then click Save at the bottom. We will be notifed of your additional question.



Click Continue to see known issues or common questions


NEWLY ADDED "KNOWN TRACKING ISSUE IN APP"

Click CONTINUE again to minimize the below list

Known APP Issues currently being investigated

Top Issues Reported in the last week


  • "[Android] Editing Start Weight in WW App not saving
  • "[Android] Editing Goal Weight not saved within App
  • [Android] Unable to add a Scanned Food when Creating a Recipe
  • Food search not returning specific results OR No Results Found
  • [iOS] App freezes ""Building your personal program - how it works" for new members/rejoining
  • [iOS] Macro Data not populating on My Day after member has tracked
  • [iOS] All Values (Weeklies, Used, Points Left) showing 0-0-0 MyDay
  • [Android] Unable to track SAVED Activities
  • [Android] App Crashes on Recipes

Start typing your Name or Employee ID and select yourself from the dropdown options

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Grow and Reward update from OnPoint March 14th, 2025

🤔 Where can I find my Grow & Reward unique link, digital business cards, and flyers?


Click on the North America Field Resources icon on your WW iPad or in ww.okta.com


Under Pages, select IRL Experiences


Watch this quick video for a step-by-step tour


➕ Other things to know about Grow & Reward:


The Smartsheet emails with your unique link, digital business cards, and flyers will eventually expire - going forward, you can access your Grow & Reward tools directly from this Dynamic View.


Please know that the editable flyers can’t be edited on your WW iPad. We’re working with IT to resolve this, but in the meantime, please open the editable flyers on a desktop computer.

Learning & Development Questions

To ensure this question goes to the L&D Team, please CLICK HERE.

People Team Confidential Question

To ensure the confidentiality of your question, please CLICK HERE to submit your question.


Not confidential? Then please change the topic of your question.

Health Insurance Coverage/Benefits Eligibility Questions

To ensure this queston goes to our WW Benefits Team, open a Case through Workday.

Dayforce Time Sheet Reminder

If you need to have something corrected on your Dayforce Timesheet, like a Missing or Incorrect Punch, please submit through the Dayforce Timesheet Correction form, linked here, and on the Dayforce WWoogle Page. This will alert your Manager to make the correction to your timesheet.

Are you a Contact Center Chat/Voice Agent who has a question specific to their role at WW?

If yes, please submit through the 24/7 Chat Questions Form.


If no, submit your question below.

Please click this link to have your Connect Group Pinned Post updated.


https://app.smartsheet.com/b/form/ba15a23b26374820b6624433648f49e2

Dayforce Schedules Reminder


If you are reporting a Missing Shift on your Dayforce Calendar, or a Missing/Incorrect Workshop on Workshop Finder, please select the Location, Day and Time of the Workshop from the below dropdown.


This will allow us quick access to your Event in our system to quickly resolve.

Start typing your location name or number, and select from the dropdown.


For VIRTUAL Workshops, start typing and select "Virtual US" or "Virtual CA".

Select
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Start typing the coaches name to select their email.


For the Coach, select your own email, for the Community Support, select the Coaches email

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Charms / Milestones

4591288    10 LBS MILESTONE FOR US AND CANADA (ENG) V2 (25/Bundle)

4591270    100 LBS MILESTONE FOR US AND CANADA (ENG) (1/Each)

4591271    125 LBS MILESTONE FOR US AND CANADA (ENG) (1/Each)

4591283    15 LBS MILESTONE FOR US AND CANADA (ENG) (25/Bundle)

4591272    150 LBS MILESTONE FOR US AND CANADA (ENG) (1/Each)

4591273    175 LBS MILESTONE FOR US AND CANADA (ENG) (1/Each)

4591284    20 LBS MILESTONE FOR US AND CANADA (ENG) (25/Bundle)

4591274    200 LBS MILESTONE FOR US AND CANADA (ENG) (1/Each)

4591289    25 LBS MILESTONE FOR US AND CANADA (ENG) V2 (10/Bundle)

4591285    30 LBS MILESTONE FOR US AND CANADA (ENG) (10/Bundle)

4591286    40 LBS MILESTONE FOR US AND CANADA (ENG) (10/Bundle)

4591287    5 LBS MILESTONE PLUS KEY RING FOR US AND CANADA V2 (ENG) (25/Bundle)

4591291    50 LBS MILESTONE FOR US AND CANADA V2 (1/Each)

4591292    75 LBS MILESTONE FOR US AND CANADA V2 (ENG) (1/Each)

4591290    GOAL MILESTONE (GOLD) FOR US AND CANADA (ENG) V2 (1/Each)

4591277    GOAL MILESTONE (ROSE GOLD) FOR US (ENG) (1/Each)

4591276    LIFETIME MILESTONE (GOLD) (Use in place of 4591278) FOR US AND CANADA (ENG) (1/Each)

Member Materials

9941040    Window Cling (12 inch)  

9941041    Window Cling Carry Case (18x15)  

9941042    Yard Sign with H stakes (18x24)

5598759    Footwear Required Scale Stickers (1/EA)

5599582    Holiday Cling Folder

5599583    Holiday Cling Kit

4592226    NPP PRIVACY FORM (25 Sheets/Pad)

5599836    THE LINE STARTS HERE FLOOR STICKER (15/Bundle)

3592133    WW MEMBER NAMETAGS (250/Bundle)

IMPORTANT UPDATE

Tanita Scales are currently out of stock at our supplier through March 2025. We are not currently able to accept orders for new Weigh-In Scales, and will provide updates in OnPoint at a future date when they are back in stock.


In the meantime if you are in need or a new weigh-in scale, please partner with your Area Manager or nearby location to move the scale to your new location, or share a working scale that you have in the Workshop between both Team Members checking in Members.

Scales

4594307S    DISPLAY STAND - 660LBS WHEELCHAIR SCALE

4594205    TANITA CENTER/TRAVEL SCALE (WB110A) (660 lb)

OS696518    Batteries Alkaline 9-Volt (12/BX)

OS741985    Batteries Alkaline AA (24/BX)

OS741995    Batteries Alkaline AAA (24/BX)

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Office Supplies

OS808865    Binder Clips Medium 1 1/4in (12/BX)

OS117898    Double-Sided Tape 3/4in x 400in Clear (1/EA)

OS993239    Full-Strip Desktop Stapler Black (1/EA)

OS910422    Invisible Tape 1/2in x 1296in Clear (1/RL)

OS220690    Packing Tape Multipurpose 1.89in x 54.6 Yd. Clear (6/PK)

OS458612    Scissors 8in Straight Black (2/PK)

OS427111    Staple Remover Black (1/EA)

OS518993    Stapler Tot Assorted Colors (1/EA)

OS320960    Staples 1/4in Full Strip (5000/BX)

OS173336    Tape Dispenser Black (1/EA)

OS319509    Transparent Tape In Dispenser 1/2in x 450in Clear (1/RL)

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Cleaning Supplies

OS3614707    Ammex Professional Powder-Free Exam-Grade Nitrile Gloves, Large, Blue, Box Of 100 Gloves

OS911220    Cleaning Duster 10 Oz. (1/EA)

OS237154    Highmark Disinfectant Wipes, White, Container Of 75

OS7760263    Highmark® ECO Glass And Mirror Cleaner, 32 Oz

OS7257321    Impress GoVac 2-in-1 Upright Handheld Vacuum Cleaner, Red

OS5970516    Mr. Clean Magic Eraser Original Scrubbers, 6 Scrubbers Per Box (1/EA)

OS124023    Purell Professional Surface Disinfectant, Citrus Scent, 32 Oz Bottle

OS674045    RMC Enviro Care Neutral Concentrated Disinfectant, 128 Oz Bottle (NO TRIGGER) (1/EA)

OS604220    Rubbermaid Dust Pan Set (1/EA)

OS654561    Spot and Stain Carpet Cleaner 32 Oz. (1/EA)

OS859692    Swiffer 360 Duster With Extendable Handle Starter Kit (1/EA)

OS561843    Swiffer 360 Dusters, Refills, 6 Count (1/EA)

OS545031    Swiffer Dry Sweeper Refills Unscented (32/BX)

OS641583    Swiffer Refills Duster Original Scent (10/BX)

OS758287    Swiffer Sweeper - 10in Head - Swivel Head Lightweight (1/CT)

OS7651921    Swiffer Sweeper Wet Mopping Pad Refills, Open-Window Fresh Scent, 24 Count (1/EA)

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Paper Supplies

OS411809    Bathroom Tissue 2-Ply JUMBO 9in Diameter Bright White 1000ft Per Roll (12/CA)

OS543650    Highmark 2-Ply Facial Tissue, 100% Recycled, White, 85 Tissues Per Box, Pack Of 3

OS694170    Highmark ECO 2-Ply Paper Towels, Recycled, 85 Sheets Per Roll, Pack Of 15 Rolls (1/Case)

OS693870    Highmark ECO 2-Ply Toilet Paper, 100% Recycled, 550 Sheets Per Roll, Case Of 80 Rolls

OS468770    Highmark Multi-Fold Towels, 100% Recycled, Natural, 250 Sheets/Pack, 16packs/cs

OS429266    Paper Clips Regular (100/BX) Order in Multiples of 1

OS109086    Paper Rolls 2-Ply 2 1/4in x 85ft White (10/PK)

OS468815    Paper Towels Hardwound 8in x 350ft Natural (12/CA)

OS840684    Rochester Midland Half Fold Toilet Seat Covers, Case Of 1,000 Covers (1/EA)

OS420994    Self-Stick Notes 3in x 3in Yellow 100 Sheets Per Pad (18/PK)

Soap / Trash Supplies

OS155130    Softsoap Aquarium Design Liquid Hand Soap, Unscented, 7.5 Oz Pump Bottle

OS256575    Arm and Hammer Deodorizing Air Freshener - Aerosol - 7 fl oz (0.2 quart)

OS380936    GOJO Gold & Klean Antimicrobial Lotion Hand Soap, Fresh Scent, 27.1 Oz Bottle (1/EA)

OS647695    Purell Advanced Hand Sanitizer Soothing Gel, Fresh Scent, 12 fl oz Pump Bottle

OS8969630    Highmark Antibacterial Liquid Hand Soap, Clean Scent, 50 Oz Refill Bottle, Orange

OS790919    Can Liners 16 Mic 33 Gallons 33in x 40in White (250/CA)

OS791954    Can Liners 0.6-mil 33 Gallons 33in x 39in Black (250/CA)

OS848808    Trash Bags (10 Gallon)(120/BX)

OS978869    Trash Bags (Kitchen Sized) 13 Gallon (120/BX)

Writing Supplies

OS738726    Dry-Erase Markers, Chisel Point, Assorted (PK/5)

OS128844    Highlighter Chisel-Tip Fluorescent Yellow (12/DZ)

OS128817    Markers, Chisel Point, Black (12/DZ) For Nametags

OS959092    Office Depot Brand Dry-Erase Magnetic Eraser, Black (1/EA)

OS2835962    Pencil Box 2-3/16”H x 5-3/16”W x 8”D Clear (1/EA)

OS728919    Pens Medium Point 1.0 mm Black (12/DZ)

OS204057    White Board Cleaner 8 Oz. (1/EA)

Additional Items

OS344501    First Aid Kit (1/EA)

OS556868    Display Sign Window Double-sided 8.5in W x 11in H (1/EA)

OS659900    36"H X 60"W CARPET MAT MEDIUM NO LOGO (BLACK) (1/Each)

OS274457    Sign Holder Vertical 11inH x 8 1/2inW Clear (1/EA)

OS706397    Wall Clock 9in Black (1/EA)

OS409185    Doorstop 1 1/4inH x 2inW x 4 3/4inD Gray (1/EA)

OS134891    Cordinate 3 Outlet Extension Cord with Surge Protection, 10' Braided Cord, Brown/White, 37916

OS6218671    Face Mask, 3-Ply (50/BOX)

OS656408    Stackable File Tote Box 11Hx23Dx14W (1/EA)

OS487188    Luggage Cart Collapsible 39inH x 19inW x 17inD Aluminum (1/EA)

OS810838    File Folders 1/3 Cut Letter Size - Recycled Manila (100/BX)

Order will be shipped to the Address we have on file if left blank.


Note: This address does NOT have to be the address of the location, but rather where you will be available to receive.


If you know the SKU pleae include, if not, that's okay, we can look it up.


Please be as clear as possible with what item and the quantity you need.

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