Client Online Service Request Form

Client Online Service Request Form

Please complete this form to assist us with troubleshooting your needs. Once submitted, someone will be in touch within 1-2 hours (considering business hours) to schedule.

Please select which category best fits this request:*

Private homeowner

Real Estate Property Investor

Brokerage / Real Estate Agent

Other

Please provide your best contact phone number, including area code*

(xxx) xxx-xxxx

Please provide your LAST name, FIRST name.*

[Last Name, First Name]

Please provide your email address.

Please provide the brokerage name and your name.*

Select the need(s) of this inquiry:*

Pre-listing Needs

Request to Remedy Needs

General Inquiry

Other

What is the street address for this service request?*

Please enter the City, State, and Zip Code for the location of this service request.*

[City, State, Zip Code]

Is the billing address the same as the service address?*

Yes

Provide your billing mailing address.*

Provide your billing city, state, and zip code.*

If the service options above do not meet your needs, please describe here.*

We can assist with many types of service calls. If your request falls outside of those categories listed above, please describe here. If we are not able to assist, we can refer you to someone who is able.

To help us narrow the issue and respond most efficiently and effectively, select the symptoms below you are experiencing with your air-conditioning.*

Thermostat is NOT working.

Air is blowing out of the vents, but it is not cold.

Air is NOT blowing out of the vents.

Exterior unit is NOT running.

Line to interior furnace is visually frozen.

Line to exterior unit is visually frozen.

Furnace filter is dirty.

Other symptoms not mentioned above.

Please describe any other issues or symptoms happening with your air-conditioner that is not noted above and you believe to be relevant.*

To help us respond most efficiently and effectively, select all that apply below that are relevant to this electrical-related request.*

Experiencing a power outage in a large area of your home (e.g., half of home).

Experiencing a power outage in my entire home.

Experiencing a small outage (e.g. bedroom or kitchen outlets, switch(es), etc.).

Experiencing a burning smell?

Electrical panel upgrades

Lighting replacement (working properly, this is only for an upgrade)

Outlet and/or switch replacement (working properly, this is only for an upgrade)

Other electrical request

Did you contact AEP?*

Yes

Did you confirm the issue is not with AEP's service lines?*

Yes

Before proceeding, please contact AEP to confirm if the issue is with their service lines.

If experiencing a burning smell, immediately turn off the main breaker in the service panel.

Please describe any other electrical-related information related to this request, if not listed above.*

Include location such as which rooms, etc. if relevant.

Please select the heating source for your furnace.*

Forced air furnace

Heat Pump

Boiler

Electric Radiator Heat

Sorry, but we do not currently service boiler systems.

Have you confirmed your gas service is active?*

Yes

To help us respond most efficiently and effectively, select all that apply below that are relevant to this furnace-related request.*

The thermostat is NOT working.

Air is NOT blowing out of the vents.

Air is blowing out of the vents, but is NOT warm or barely warm.

The filter is dirty.

Other symptom(s) not mentioned above.

Before proceeding, please confirm your gas service is active.

Additional heating symptoms and description*

Please write a brief description of what you see the furnace doing (e.g., do you see flames periodically inside the furnace cabinet if so, for how long).

Please provide the make and model of your furnace, if possible.*

Please provide the make and model of your furnace, if possible. This information is usually located inside the furnace cabinet behind the upper door access.

Providing this information may assist with getting your furnace up and running faster.

If your hot water tank is actively leaking, please turn the shut off valve above the tank.

Please describe in a bit more detail what you are experiencing with this appliance.*

Please share any other details, if needed, regarding this plumbing-related request.*

Include location such as which rooms, plumbing, etc. if relevant.

How did you hear about Homech?*

Internet search

Received a flyer in the mail

Referred by another customer

Other

We would love to know how you heard about us.

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