Complaints Webform- Raise a formal complaint against The Scout Association Headquarters

Please use this form to submit your formal complaint or feedback about The Scout Association Headquarters. Your complaint will be overseen by the relevant team in Gilwell Park. If your complaint relates to a local scouting group/ adult member, please raise your complaint with the appropriate line manager within the local scouting line management structure in accordance with the complaints process. You can find further details of who to raise a local complaint to, by contacting the Support Centre. If you are unable to complete this form and require any reasonable adjustments, please contact the Information Centre and one of the advisers will be able to complete the form on your behalf. Whistleblowing concerns should be raised in accordance with the whistleblowing policy. The webform for submitting whistleblowing disclosures is available at: https://app.smartsheet.com/b/form/0d6fb9495262423e926dd8c0100c83e5

I want to...*

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Please check this box to confirm that you accept and understand your concern will be handled as feedback and you may not receive any further updates in relation to any action we take.*

Name*

Please provide your full name including surname. We are usually unable to consider anonymous complaints but will use any information to take appropriate action, however a response will not be issued to you.

I am a...*

Please tell us your relationship to Scouting

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Which District Scout Network are you a member of?*

Please provide further details of your relationship to scouting*

Which Scout group does your child attend?*

Which Scout group are you a member of ?*

Which area of scouting does your complaint/feedback concern?*

When did the matter you wish to raise occur?*

Do you have any reasonable adjustments that you would like us to consider in dealing with your complaint/feedback?*

Eg: dyslexia, hearing or sight issues

Yes

Please set out your reasonable adjustments you would like us to consider*

Please detail any informal resolution steps that have been taken so far to try to resolve the issue*

Informal resolution is a mandatory first steps of the complaints process

Details of complaint/feedback (Maximum approx 600 words)*

Provide a clear and concise summary of your complaint/feedback. This field is limited to approximately 600 words. If you wish to use the full 1000 words allowable under the complaints policy, please attach a document with your complaint/feedback summary. You can also upload attachments below with further details of your complaint/feedback. Please consider limiting any personal data you share with us and ensure you have permission of others if you are sharing their personal data.

File Attachments

Upload any supporting documentation for your complaint/feedback. Please consider whether you have permission to share personal data relating to other people.

Drag and drop files here or

Desired Outcome*

Please set out any outcomes you seek from your complaint, i.e. an apology etc

Email Address*

We will use this address to communicate with you regarding your complaint.

Contact Number*

We may need to contact you further so including a phone number you can be reached on often helps.

I understand that any information given about myself/the person I am complaining on behalf of, is limited to that which is relevant to the investigation of the complaint, and only disclosed to those people who have a need to know it in order to investigate and resolve the complaint.*

How we use your data

We take personal data privacy seriously and we have a duty of care around the information contained within this form. The data is to be used to maintain contact with you and manage your complaint. We may need to share this data where we believe a vulnerable person is at risk of harm, a serious crime has been committed or alleged or another organisation needs to take action to ensure the safety of a young person. We will retain this data for a period of up to six years from the point the matter is resolved so that we can fulfil our obligations in line with the Limitation Act 1980. For further detail please view our Data Protection Policy here: https://scouts.org.uk/DPPolicy’

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