Share a Concern/Complaint
Share a Concern/Complaint
SOME IMPORTANT NOTES ON CONCERNS/COMPLAINTS
- As a volunteer, family, community partner or staff you have the right to make a formal complaint or share concerns; and to have that concern/complaint responded to in a fair, timely and considerate manner.
- This form is provided for you to document your concern/complaint. You can use this form or you can write your concern/complaint in another format if you wish.
- You can also make your complaint or share your concern verbally and a staff person will assist in writing it down.
- You have the right to have an advocate or support person assist you in making your complaint or sharing your concerns.
- We commit to no retribution/retaliation for filing a complaint or concern.
WHAT WILL HAPPEN AFTER YOU SUBMIT?
- A Team Lead or Director will acknowledge receipt of the concern/complaint within ten (10) working days. The acknowledgement will be in writing and it will describe how we will act on your complaint or concern.
- If you do not feel that the response is fair or appropriate or if the matter remains unresolved, you may ask for a review by the Executive Director. We ask that you make this request within one month of receiving the response from the Team Lead or Director.