Infinite High Speed Engineering assistance request form.

For existing 4GAS/Infinite customers, please use this form to submit a request for assistance from our Engineering team.

This form is used for connection assistance only.
















Please choose the option that is closely associated with your issue.


If possible please provide your signal score and be as detailed as possible:


Please upload any screenshots or other documentation you wish to provide.




Please log into the modem homepage (192.168.1.1) and click the detailed information link once logged in and provide the Hardware/Software details: (if Possible) (NOTE: Newer modems will display this information on the front page)


Should be under detailed information on the modems home page (192.168.1.1). Or visit https://whatsmyip.com/ and provide this information.


This number is a long 19 or 20 digit number that usually starts with 8901







Please choose your current time.


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