Quarantine Refunds and Queries

Please submit the form below for any refund requests or administrative enquiries NOTE: This form is not for new reservations or booking enquires A member of the Quarantine Queries team will be in touch in due course regarding your submission. Many Thanks CTM

Please state lead full name of lead passenger

Please provide your 6 digit CTM Reference number

Please provide your 7 digit CTM Invoice or PLF no

Please select date of Travel

Reason for your request*

Please select the Reason for your Request

Please give us full details of your request

Please state your contact Telephone No

Please state your email address

Please state your name. If you are a CTM employee logging the request on passengers behalf you must give your name

Please add any supporting documents that may help us with your refund request For example, exemption letters or invoices

Drag and drop files here or

After you submit your request

We will review your request and respond to you as quickly as possible. Please allow 20 working days