Quarantine Refunds and Queries

Please submit the form below for any refund requests or administrative enquiries NOTE: This form is not for new reservations or booking enquires A member of the Quarantine Queries team will be in touch in due course regarding your submission. Many Thanks CTM

LEAD TRAVELLER FULL NAME*

Please state lead full name of lead passenger

CTM Booking Reference*

Please provide your 6 digit CTM Reference number

PLF No/Invoice No*

Please provide your 7 digit CTM Invoice or PLF no

Date of Travel*

Please select date of Travel

Reason for your request*

Please select the Reason for your Request

Refund of Test Kit Booked Prior to 25th November

Refund of Managed Quarantine Hotel Stay

Other

Refund of Managed Quarantine Hotel Stay EARLY RELEASE

Hotel Check in date

Hotel Check out Date

Summary of Request*

Please give us full details of your request

Contact Telephone No*

Please state your contact Telephone No

Contact Email*

Please state your email address

YOUR NAME

Please state your name. If you are a CTM employee logging the request on passengers behalf you must give your name

File Upload

Please add any supporting documents that may help us with your refund request For example, exemption letters or invoices

Drag and drop files here or

After you submit your request

We will review your request and respond to you as quickly as possible. Please allow 20 working days

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