INTERNAL - Issue Tracking Form

INTERNAL - Issue Tracking Form

Use this form to submit an issue for staff or on behalf of guests.

A ticket will be assigned if you need additional assistance and will be monitored and assigned to the appropriate Ireland staff member, the Ireland staff member will get back to you so you are able to contact the guest with the resolution.

We are also tracking issues that you have solved on your own and do not require additional assistance from the Ireland team.

What type of issue is this?*

If the issue involves a guest, it is NOT a staff issue. Selecting "Guest Issue - Specific Guest" will allow you to enter guest information, which will help the team resolve the issue faster.

Select

Do you need help with this issue?*

Select

Staff First Name*

Staff Last Name*

Staff Email*

Staff Phone Number

Phone

Guest First Name*

Guest Last Name*

Guest Email Address*

Guest Phone Number*

Phone

Reservation Number

On Location reservation numbers begin with a WB or SR (e.g. SR10293)

What school are you traveling with on your On Location package?*

Select

Region

Select

Issue Type*

Please select all that apply

Flights

Game Tickets

Ground Transportation

Hotel

On Location App

Package

Special Requests

Tour Excursion - Sold Out

Other

Did you book your flights with On Location?

Select

Please contact the agency or airline directly that issued your airline tickets.

Flight Departure Date

Departure date from Ireland

Airline Name

Flight Number

Flight Departure City

Hotel Name

Tour/Excursion Name

Special Requests

Please provide more details on the issue(s).*

The more details provide, the better our team will be able to look into the issue to find a resolution!

Guest Resolution Notes

Send me a copy of my responses

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