Support Request

Support Request

Please complete this form and the Customer Service team will triage your issue . Alternatively, you can call 866-796-8363 or email info.usa@itsinreach.com for support anytime.

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Refund Information

For Credit Card refunds, please wait 3-5 days for pending transaction holds to release due to NON VENDED items.

If after 3-5 days the charges have not canceled/adjusted, please send snapshots of the cleared charge on your bank account to info.usa@itsinreach.com to request your refund.

When did this problem occur?*

Where did the issue occur?

Business Name /Business Location*

City*

State*

Select or enter value

Machine Type*

Select or enter value

Asset ID

If you see a Machine Number or Asset ID, please provide it here.

Vending Machine or Equipment Location*

Please provide details on the location of the equipment. Floor number, building name or address, and location of machine within the building are helpful to properly respond to your request.

Other Request*

Refund Amount Requested*

Method of Payment

Select or enter value

For Credit Card refunds, please wait 3-5 days for pending transaction holds to release due to NON VENDED items.

If after 3-5 days the charges have not canceled/adjusted, please send snapshots of the cleared charge on your bank account to info.usa@itsinreach.com to request your refund.

Please call 866-796-8363 or email Info.usa@itsinreach.com for questions

Details*

Please provide details of the support we can provide.

Contact information

Your First Name*

Your Last Name*

Phone Number*

Please provide a phone number so we can process your electronic refund MUST be able to receive TEXT MESSAGES for dual authentication from Accounting software. It will NOT be used for any other purpose.

Phone

Email Address*

Please provide a PERSONAL email address so we can process your electronic refund. Work emails often have firewall that prevents the accounting email from being received. It will NOT be used for any other purpose.

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