PMG Naviga, Base, Hub, and System Error Request Form

PMG Naviga, Base, Hub, and System Error Request Form

Previously known as the "Sales Rep Request Form"

**CUSTOM PRODUCT PRICING REQUESTS: Please continue to place in this form instead!**

Date

Requestor's Name*

Select or enter value

System*

Select

What is the nature of your request?*

Select

Advertiser/Agency/Customer #*

Campaign #

Line ID

Outline the steps you took when the error occured.*

Request

Price Approved By (proof must be attached)

Select

Urgency Level*

Critical

Response within 2 Business Hours
Highly urgent and high impact.
Example: About to be in a meeting with an advertiser and missing an essential piece of information OR advertiser is demanding immediate change to a plan.

Major

Response within 4 Business Hours
Urgent and high impact.
Example: You're trying to get a plan out to a customer and need a date change/line adjustment. You worry they may refuse the campaign if too much time passes.

Medium

Minor

Response within 8 Business Hours
Not urgent and low impact.
Example: You are requesting a report of some kind or a date change/line adjustment on a plan that is not time-sensitive.

Minor

File Upload

Please use this field to load proof of price/product approvals, Screenshots of errors or any other documents relevant to your request.

Drag and drop files here or

Send me a copy of my responses