Satisfaction Survey

Satisfaction Survey

As our valued Top Tier Client, we appreciate your feedback.

Company Name*

Your Name

1. On a scale of 1 to 5, how satisfied are you with the overall quality of our software?*

1 - Not Satisfied At All

5 - Extremely Satisfied

Please provide details for the rating so we can improve.*

2. On a scale of 1 to 5, how would you rate the ease of use of our software?*

1 - Very Hard to Use

5 - Very Easy to Use

Please provide details for the rating so we can improve.*

Implementation

3. Remembering when you onboarded with Path, on a scale of 1 to 5, how would you rate your overall experience of the implementation process?*

1 - Not Satisfied At All

5 - Extremely Satisfied

Please provide details for the rating so we can improve.*

4. On a scale of 1 to 5, how was the training you received from Mortgage Business Group (Training Team) after the implementation process?*

I did not receive training from MBG.

1 - Not Helpful At All

5 - Extremely Helpful

Please provide details for the rating so we can improve.*

5. On a scale of 1 to 5, did the training prepare you enough to work live loans within Path once you went live?*

1 - No, I was not prepared at all.

5 - Yes, I was highly prepared.

What do you feel needs to be added?*

Customer Support

6. On a scale of 1 to 5, how effective do you find our customer support in resolving your issues?*

1 - Not Effective At All

5 - Extremely Effective

Please provide details for the rating so we can improve.*

7. On a scale of 1 to 5, how satisfied are you with the speed and responsiveness of our support team?*

1 - Not Satisfied At All

5 - Extremely Satisfied

Please provide details for the rating so we can improve.*

Path Release

8. Referring to our most recent release on April 13, 2025, on a scale of 1 to 5, how would you rate the overall success of the release?*

1 - Not Successful At All

5 - Extremely Successful

What could we have improved on?*

9. Did the release impact you positively or negatively?*

Positively

Negatively

It did not impact me at all.

Please provide details for your answer.*

Recommendations

10. On a scale of 1 to 5, how likely are you to recommend our software to others?*

1 - Not Likely At All

5 - Extremely Likely

Please provide details for the rating so we can improve.*

11. Are there any features or improvements you would like to see in future updates? Please give details.*

Send me a copy of my responses

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