Accounts Payable Customer Service

Accounts Payable Customer Service

Please do not submit tickets for the following subjects. Inquiries for these subjects should be directed to the associated email addresses.

Virtual Payables (enrollment required) - virtualpayables@rrd.com
1099/CVMS Inquiries - apvendorchanges@rrd.com

Please allow 48-72 business hours for a member of our customer service team to review your inquiry.

Please note that this does not mean that your ticket will be resolved within 48-72 hours. Upon completion, your ticket will show a status of "Closed Pending Confirmation".

Sensitive Data Acknowledgement*

No sensitive information (SSNs, credit card numbers) should be submitted via this form. Please indicate that you agree below. If you do not agree, you will not be able to submit a ticket.

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Are you an RRD Supplier or an RRD Employee?*

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RRD Employee Name*

Email Contact*

Do you submit invoices to RRD via Ariba?*

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Is this an IT related inquiry?*

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Is this related to an Ariba access or technical issue?

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Ariba or Non-Ariba Inquiry*

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Supplier Name*

Supplier Number

ANID(Ariba Network ID)

Ariba Access/Technical issues

Please submit any technical or access issues by clicking here. Do not enter additional data in the field below.

External Categories*

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External Invoice Inquiry Subcategories*

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External Check Inquiry Subcategories*

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Internal Categories*

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Internal Invoice Inquiry Subcategories*

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Internal Correction Voucher Subcategories*

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Internal Banking Inquiry Subcategories*

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Internal Perceptive Content Subcategories*

Perceptive Content access and access issues must be submitted by an ISR to the RRD Help Desk.

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Internal Check Request Subcategories*

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Payback Sales Tax Instructions

Please complete the payback sales tax form here and attach it under the file upload section

Emergency Check Request Approver Form

Please complete the Emergency Check Request Approver Form found here and attach under the file upload section.

Match Audit Correction Voucher Instructions

Please submit your Match Audit Correction Voucher ticket here . Do not enter additional data in the field below.

Void & Reissue Instructions

Check reissue requests will only be processed 30 days after check date unless remit address is incorrect or check is damaged.

ACH Setup Up

Please provide ACH contact name and email address. Do not include ACH banking details. Requests for ACH set up will be forwarded to RRD procurement for review/set up.

Payment Term Change Request

Terms changes will require approval by VP <1K. VP and CPO approval required >1K.

Is your inquiry for more than one invoice?

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Is your inquiry for more than one invoice?

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Amount*

Check Amount *

Check Date*

Credit Date

Invoice Date

Payment Date*

Check Number*

Approver Name

Customer Name

Payee Name*

Purchase Order Number*

Document Number

Credit Memo Number

Company Code*

Check Request Number*

Invoice Number*

Payment Discount Submission Instructions

Please submit your payment discount ticket here.

Remote Location ID

Multiple Inquiry Instructions

Please complete the Invoice Inquiry Form found here and attach under file upload section.

Multiple Correction Voucher Instructions

Please complete the Invoice Inquiry Form found here and attach under file upload section.

File Upload

Drag and drop files here or

Short Description*

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