Communicate with H.E.A.R.T.

Outstanding Employee Nomination

Thank you for being part of CMSD's cultural evolution towards improving our Customer Experience!


A key component of the Cleveland Plan is shifting our culture to becoming more service-oriented; improving communication and customer satisfaction. We want to take every opportunity to recognize those Educators taking extra steps to Communicate with HEART in improving the Customer Experience of our visitors and fellow Educators by going above and beyond titles and roles in interacting with our families, community and each other with HEART.


Please fill out this form to acknowledge a colleague you have seen demonstrating HEART (S.T.A.R.T/Respond with H.E.A.R.T) to make a difference in someone's experience with the district. Please do share how this scenario went above and beyond in helping to deliver an exceptional customer experience interaction. S.T.A.R.T. with Heart (Smile and greet warmly, Tell name, role and what to expect, Active listening, Rapport and relationship building, Thank the person) Respond with H.E.A.R.T. (Hear, Empathize, Apologize, Respond, Thank the person)


Thank you for all you do to make a difference!!

 
 

If we have any follow-up questions regarding your nomination, we will reach out via the email provided here.

 
 

 
 
 
 
 
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Please provide a detailed description of the exceptional customer experience you witnessed. Remember we are looking for experiences that go above and beyond while holding true to the tenets of Communicating with HEART!

 
 

Upon selection, you'll receive the applicable follow up questions.