Escalation/Inquiry Request

PLEASE NOTE: All submissions are subject to approval/prioritization once received by the respective DDC Implementation team.

A Closed/Won opportunity unfortunately does not mean Implementation has received an actionable project.


BEFORE escalating please ensure your opportunity has finished going through the entire order creation process and a project(s) has been created, failing to do so will result in your escalation being rejected.

Which DDC Implementation team is this request for?*

First and Last

your.name@coxautoinc.com - Must be a valid Cox eMail

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Other internal team members you'd like copied - Must be a valid Cox eMail


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Select all that apply

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If you do not see your product it is either an Auto On/Auto Off product or you have selected the incorrect DDC Implementation team. Please review your selection.

Please be advised that an additional intake form is required for DMS Integrations

Please ensure you provide the domain that needs to be registered.

If you are unsure if a project has been created please confirm by emailing CAIoembilling@coxautoinc.com


Dealership Name

Dealership POC

  • First and Last Name
  • eMail
  • Phone

(DNA Account ID)

Please Include any need-to-know information for a Buy/Sell below.

  • Has the OEM officially approved the Buy/Sell? If so, please attach any official documents to this form
  • Has the OEM Provisioned a new dealer ID to the new ownership?
  • Are there any special requests from the dealer or any setup nuances that Implementation should be aware of?

Please Include any need-to-know information for a Buy/Sell below.

  • Has the OEM officially approved the Buy/Sell? If so, please attach any official documents to this form
  • Has the OEM Provisioned a new dealer ID to the new ownership?
  • Are there any special requests from the dealer or any setup nuances that Implementation should be aware of?


The following Buy/Sell Checklist has been created to assist you.

(i.e. client is at risk for canceling, client is part of a large group that we are in the process of winning the business for)

Attach any supporting documentation/client communication pertaining to this request

Drag and drop files here or