Escalation/Inquiry Request

PLEASE NOTE: All submissions are subject to approval/prioritization once received by the respective DDC Implementation team.

A Closed/Won opportunity unfortunately does not mean Implementation has received an actionable project.

BEFORE escalating please ensure your opportunity has finished going through the entire order creation process and a project(s) has been created, failing to do so will result in your escalation being rejected.

Which DDC Implementation team is this request for?*

Advertising Strategist & Advertising Ops Implementation

Digital Retailing

Managed Services

Websites/A La Carte

Your Name*

First and Last

Your eMail Address*

your.name@coxautoinc.com - Must be a valid Cox eMail

Your Role*

Select

Additional Internal Contacts

Other internal team members you'd like copied - Must be a valid Cox eMail

Request Type*

Select

Request Type*

Select

Request Type*

Select

Order Type*

Select

Order Type*

Select

Product Type*

Select

Product Type*

Select all that apply

Select

If you do not see your product it is either an Auto On/Auto Off product or you have selected the incorrect DDC Implementation team. Please review your selection.

Please be advised that an additional intake form is required for DMS Integrations

Please ensure you provide the domain that needs to be registered.

I confirm this order has been approved and processed by Billing*

If you are unsure if a project has been created please confirm by emailing CAIoembilling@coxautoinc.com

Link to the Salesforce Opportunity or Project (quotes are not accepted as we do not have access to them)*

This information helps us respond to your request more quickly

Dealership Name and Point of Contact*

Dealership Name

Dealership POC

First and Last Name
eMail
Phone

Service Account ID*

(DNA Account ID)

Please Include any need-to-know information for a Buy/Sell below.

Has the OEM officially approved the Buy/Sell? If so, please attach any official documents to this form
Has the OEM Provisioned a new dealer ID to the new ownership?
Are there any special requests from the dealer or any setup nuances that Implementation should be aware of?

Please Include any need-to-know information for a Buy/Sell below.

Has the OEM officially approved the Buy/Sell? If so, please attach any official documents to this form
Has the OEM Provisioned a new dealer ID to the new ownership?
Are there any special requests from the dealer or any setup nuances that Implementation should be aware of?

The following Buy/Sell Checklist has been created to assist you.

What is the reason for this request?*

(i.e. client is at risk for canceling, client is part of a large group that we are in the process of winning the business for)

Monthly Opportunity/Revenue ($)

Requested Delivery Date

Supporting Documentation

Attach any supporting documentation/client communication pertaining to this request

Drag and drop files here or

Send me a copy of my responses

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