Perimeter Aviation Flight Delay

Important Information:

THIS FORM IS TO BE USED BY CUSTOMERS WISHING TO REQUEST COMPENSATION FOR FLIGHT ARRIVAL DELAYS EXCEEDING THREE (3) HOURS AND THAT ARE WITHIN THE AIRLINE'S CONTROL (EXCEPT FOR SAFETY REASONS). **If you would like to report MISSING baggage or cargo, please use the form located here https://perimeter.ca/contact-us/delayed-baggage-cargo-report/ ** **If you would like to report DAMAGED baggage or cargo, please use the form located here https://perimeter.ca/contact-us/claim-report/ ** **If you would like to provide feedback regarding our service, please use the form located here https://perimeter.ca/feedback-form/ ** We thank you for your business, Perimeter Aviation strives to make your experience a positive one. We apologize if any part of your journey with us was not enjoyable. Under the new Air Passenger Protection Regulation you are entitled to certain compensation and standards of treatment. Please visit their website or consult our tariffs for more information. Once your report is opened for review, you will receive an automated message which will include a FILE NUMBER for your reference. In accordance to the new regulation, all reports submitted using this form must be answered within 30 days. Please contact us at 1-800-665-8986 with your report number if you have not heard back from us within those 30 days. ALL FIELDS MARKED WITH AN ASTERISK (*) ARE MANDATORY. Please fill out this form as accurately as possible to avoid further delays in the processing of your report. *ONE PASSENGER PER SUBMISSION ONLY, EVEN IF THEY ARE ALL LISTED ON THE SAME RESERVATION NUMBER*

Claimant Name*

Please include your full name (First Name, Last Name)

(Must be 18 years old or older)

Claimant Email address*

We need to reach out to you and email is the preferred method. Please include a private email address that you have access to on a regular basis.

Claimant Phone number*

In some instances, we will need to reach you by phone. Please include a phone number where we can reach you during standard office hours (9:00 am to 4:00 pm)

Address*

City*

Province*

Select

Postal Code*

Passenger Name*

What is the first and last name of the passenger that travelled on the flight that was delayed?

Flight Number*

NOTE: If the flight number is not listed, please select "OTHER"

Select

Date passenger traveled*

What was the exact date the flight took place?

Reservation number*

NOTE: Reservations numbers are 6 digits long. Ensure you have the correct number to avoid delays in the processing of this report.

Departure Airport*

Please select the airport where the passenger departed from.

Select

Arrival Airport*

Please select the final destination where the passenger travelled to.

Select

Scheduled Time of Arrival*

Please select the final destination scheduled arrival time displayed in your itinerary.

Select

Actual Time of Arrival*

The arrival time is the moment the aircraft door was opened to start disembarking.

Select

Arrival Delay Length*

Delay Reason*

What was the reason you were provided for the delay on this flight?

Please include any other comments you may have

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