COMPLAINTS Form

Any person or organisation using ISA services or affected by its operations has the right to lodge a complaint. This can also be done anonymously by indicating this preference below.


This Form is for lodging a COMPLAINT or STAFF GRIEVANCE.


A separate Feedback Form is available for any feedback that is not related to a complaint.

Do you wish to remain anonymous?*

ISA respect a person's wish to remain anonymous. Please note, however, that this may impact on our ability to investigate and resolve the matter fully.

Please provide information on what your complaint relates to

Your Contact Details

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State 'NA' if this issue is not client related

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This will help us to direct your feedback to the relevant staff for a response

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Support Details

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Please add additional information

Complaint Details

Who or What do you wish to complain about?

Please describe in detail what your complaint is about including dates, locations, names and who else was involved, where possible

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For example, large print, Easy Read version, braille, in another language.

Please ensure these details are provided in the Contact Details above

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If applicable

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