For Timesheet X Inquires, please submit a ticket to Timesheet X via the links below instead.

Students

Staff

For assistance receiving your W-2 or requesting your W-2 be resent, please see information and instructions here (UEL does not oversee or have access to W-2s): https://hrpayroll.ssc.jhu.edu/employee-self-service/w2-information/

If you need further assistance after viewing the link above, please continue submission of this form.

If you are experiencing trouble accessing ESS and you have completed your I9 and ALL necessary hiring paperwork, please contact ESS Customer Service at 443-997-5828.

If you need further assistance, please continue with submission of this form.

If you did not receive a paycheck for a pay period in which you can see a Pay Statement in ESS, please sign in to ESS and confirm that the Permanent Address listed in ESS is correct and up-to-date before submitting a request for reissuance of pay.

(Please also consider setting up Direct Deposit- the most secure and efficient way to Get Paid)

If you can no longer access Smile, please continue with submission of this form and be sure to include your CURRENT school, program of enrollment, and your Expected Date of Graduation in your "issue/inquiry" description.

If having trouble completing your I9, please read the information below before submitting this ticket:

If you need the Employer Code- please use 11472 or enter Johns Hopkins University in the Employer Search.

If you are trying to find alternate places to complete Part 2 (in-person) for the I-9, please use the Zip Code where you would like to complete the I-9 or you can contact the I-9 Compliance Team via email for assistance finding a location/I-9 partner (I9ComplianceSvcs@jhu.edu)

If you need assistance with some other aspect of the I-9 process, please continue with completion and submission of this ticket.