AI-E: Accelerate, Innovate – Elevate Customer Service

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Please select the sessions you would like to join:

Breakout Sessions #1: 12:30 - 1:15*

Cisco Cognitive Customer Journeys

AI, Bots & Analytics for Smarter Customer Engagement

The Modern Approach to IVR Customer Self-Service Powered by AI

Breakout Sessions #2: 1:30 - 2:15*

Driving Agent Productivity

From Infinite Data to Informed Operations

Using AI & ML for a Proactive, Contextual, Emotional Approach to a Seamless Customer Experience

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