Customer Support Council Application

Thank you for your interest in joining the OATUG Customer Support Council! This group seeks diversity of perspectives, and all employees of OATUG Corporate User members or individual user members -- whatever your role or job level -- are encouraged to apply. STATEMENT OF INTENT The OATUG Customer Support Council represents Oracle Applications and Technology customers’ interests regarding challenges, policies and requests related to Oracle Support resources or services. OBJECTIVES Under the auspices of the OATUG Board, the Customer Support Council works at the grassroots level to collect information from members to identify needs or areas of concern. The council then works with Oracle Support to evaluate and address priority topics. ACTIVITIES The council meets monthly with Oracle by conference call to: • Identify and confirm Oracle Support liaisons • Inform Oracle Support of member concerns • Suggest and advocate for improvements in Oracle support tools, procedures and policies • Review and provide feedback to Oracle Support related to initiatives and new tools or services with consideration for users of emerging technologies • Review methods to make certification and SR/bug/patch information readily available to Oracle Applications and Technology customers • Work with Oracle on quality improvement initiatives as appropriate The Council also assists members in understanding and using Oracle Support services by: • Publishing information about Oracle Support tools, services and important policy announcements • Presenting sessions at national and regional user group meetings • Presenting periodic webinars • Polling members on issues relating to support • Providing advice for Oracle customers’ internal support teams

Name*

Email Address

Industry

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Job Function

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Oracle applications used by me or my team:

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# of Employees at My Organization*

Approximately how many people are employed by your organization?

Years Working with Oracle Products*

How many years have you worked with Oracle applications and/or technology?

Ways I Will Contribute*

The Customer Support Council meets one hour each month. Between meetings, council members can help spread awareness of the council, its work and support-related issues through a variety of ways. Given your personal interests, strengths and availability, in which of the following ways would you be able to contribute to the council?

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Participation Goals*

What do you hope to get out of your participation as a member of the Customer Support Council?

Other User Groups/SIGs

Please let us know what user groups (including Geos or other regional groups and SIGs) you are actively involved in.

Social Media*

On which of the following social media platforms are you active?

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Publication Links

Have you written blogs, articles or other publications related to Oracle? If so, please provide links to examples.

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