BF Formal Complaints Form

We hope you will be fully satisfied with the service you receive from British Fencing, but if you have a specific complaint about our service we want to hear from you.


We will take your complaint seriously, and will address it and respond to it as quickly as possible given the resources we have. Our Complaints Policy can be found on our website here: https://www.britishfencing.com/policy-zone/general-policies/


This form should not be used for:

• Complaints which are subject to legal proceedings, or complaints which explicitly or implicitly threaten legal action.

• Complaints about member behaviour contrary to the British Fencing Code of Conduct (please see the Disciplinary Policy and Procedure)

• Adult statutory complaints

• Children statutory complaints


British Fencing recognises complaints regarding British Fencing’s Partners, Suppliers, Sponsors and any organisation contracted to work for British Fencing, and will seek to resolve such complaints where they relate to British Fencing’s activities and services.


These complaints are useful to guide learning in future service delivery and contractual arrangements, and feedback on performance is given to Partners, Suppliers and Sponsors, on a regular basis. British Fencing will forward complaints received in respect of other organisations or appropriate bodies.

I am a BF Member*

Complaints policy can be found here: - https://www.britishfencing.com/policy-zone/general-policies/

• If I wish to make it anonymously

• If I wish to disagree with one of our published policies

• If I wish to disagree with Home Country Association policies

• If I wish to disagree with wider government policy

• If I wish to disagree with a decision that was reached properly and in accordance with our policies and procedures

• If I wish to disagree with a refereeing decision

• If I wish to appeal a selection decision (please refer to the Appeals process on the BF website)

• Complaints which are subject to legal proceedings

• Complaints about member behaviour contrary to the British Fencing Code of Conduct (please see the Disciplinary Policy and Procedure)

• Adult statutory complaints

• Children statutory complaints

Is this a new Formal Complaint?*

A complaint is "an expression of dissatisfaction about British Fencing's action, or lack of action, or about the standard of a service, whether the action taken or the service was provided by a British Fencing staff member, a volunteer acting on behalf of British Fencing, or a body or organisation acting on behalf of British Fencing".


A complaint is not "an initial request for a service to be delivered within a published timescale, except where the consequential actions of British Fencing mean the definition of complaint, as defined above, are met.

If your complaint involves a situation where other people are involved please give us as much detail as possible - names, roles, contact details (where you have permission to pass these on) etc.


If you are making a complaint which involves your child please provide their name, age and membership number.


Where the situation involves minors please let us know the (approximate) ages of those involved.

If your complaint involves a situation where other organisations are involved (eg a club, competition organisers) please provide the names and contact details of the organisations.


If your complaint involves a situation at an event/competition please provide as much detail as possible about the event - Date, time, location, weapon, age group etc.


If the event/competition was not being run by BF, please provide any copies of correspondence with the organisers in relation to your complaint.

Have you already tried to resolve your complaint informally with the relevant member of staff?*

In the event that the complaint is about the member of staff, their line manager should be contacted (this information will be provided by the staff member on request). If the complaint is about the CEO then the Chair should be contacted via headoffice@britishfencing.com.

Before completing a formal complaint form, please contact the member of staff to try to resolve the complaint. If you have been unable to reach the member of staff during their normal working hours please request line manager details from headoffice@britishfencing.com.

Please provide the name and email address of the staff member(s) you have been dealing with

What was the outcome of the informal complaint process?

Please upload copies of any correspondence you have had which relates to your complaint and any attempts to resolve it.

Drag and drop files here or

We may need to contact other parties in order to properly investigate your complaint. If you do not wish us to do so, or you wish to remain anonymous during these investigations, you must tell us although we reserve the right to refer serious matters to relevant authorities at any time.

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Data collected through this form will be held in accordance with the British Fencing Privacy Policy that can be found here: https://www.britishfencing.com/policy-zone/gdpr-data-protection/.


The personal data you have provided in this form will be used by BF for the following purposes: To contact you in relation to the information provided on this form. To enable us to investigate your incident. BF will store and retain the personal data you have provided in this form for up to 24 months after the incident.


Under the Data Protection Act, 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. BF tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.


This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the BF’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the Data Protection Officer at the address below.


If you want to make a complaint about the way we have processed your personal information, you should also contact the Data Protection Officer at the address below. Access to your data BF tries to be as open as we can be in terms of giving people access to their personal information.


Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 2018. If we do hold information about you, we will:

• give you a description of it;

• tell you why we are holding it;

• tell you who it could be disclosed to; and

• let you have a copy of the information in an intelligible form.


Errors If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Data Protection Officer as detailed below.


Erasure You can also ask us to delete the data we hold about you by, once again contacting the Data Protection Officer as detailed below.


How to contact us: If you want to see BF’s Privacy Statement and full Privacy Policy you can find these on the website in the Policies section at the foot of every webpage, https://www.britishfencing.com/policy-zone/gdpr-data-protection/, or you can request a copy by email from the BF Data Protection Officer who can be contacted by email or in writing, details below:


BF Data Protection Officer,

British Fencing Head Office,

1 Baron's Gate 33-35 Rothschild Road,

London W4 5HT or dataprotection@britishfencing.com


Please tick the box below to confirm you have read and agreed with the statement above.

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