We hope you will be fully satisfied with the service you receive from British Fencing, but if you have a specific complaint about our service we want to hear from you.

We will take your complaint seriously, and will address it and respond to it as quickly as possible given the resources we have. Our Complaints Policy can be found on our website here: https://www.britishfencing.com/policy-zone/general-policies/

This form should not be used for:

• Complaints which are subject to legal proceedings, or complaints which explicitly or implicitly threaten legal action.

• Complaints about member behaviour contrary to the British Fencing Code of Conduct (please see the Disciplinary Policy and Procedure)

• Adult statutory complaints

• Children statutory complaints

British Fencing recognises complaints regarding British Fencing’s Partners, Suppliers, Sponsors and any organisation contracted to work for British Fencing, and will seek to resolve such complaints where they relate to British Fencing’s activities and services.

These complaints are useful to guide learning in future service delivery and contractual arrangements, and feedback on performance is given to Partners, Suppliers and Sponsors, on a regular basis. British Fencing will forward complaints received in respect of other organisations or appropriate bodies.