Oregon Veterinary Diagnostic Laboratory New Client Account Request

Oregon Veterinary

Diagnostic Laboratory

New Client Account Request

Thank you for choosing the Oregon Veterinary Diagnostic Laboratory (OVDL). We look forward to serving you.

Welcome to the OVDL Client Portal set up page. You are just a few steps away from accessing our one-stop online client portal for creating submissions, ordering tests, checking the progress of your submissions, viewing finalized results and supplemental documents, seeing your invoices and statements at any time, and making secure, online payments.

Oregon Veterinary Diagnostic Laboratory (OVDL) Contact Information

Phone: (541) 737-3261
Fax: (541) 737-6817
Email: vet.diagnostic@oregonstate.edu
Website: vetmed.oregonstate.edu/diagnostic

Shipping/Courier Address

Please use the following address when shipping samples to OVDL:

Oregon Veterinary Diagnostic Laboratory (OVDL)

Oregon State University

134 Magruder Hall

Corvallis, OR 97331-8555

Account Set Up Information

To set up a new account with OVDL, there is one online form to complete, and two documents that will need to be signed via DocuSign. Steps for completing these forms are listed below.

OVDL Client Registration Form (this online form)
OVDL Client Rights & Responsibilities Overview

We recommend gathering the necessary information prior to completing the Client Account Request Form. You will need the following:

Name of the person or business entity who will be financially responsible for all charges incurred as a result of services provided and fees billed by OVDL. This person will be designated as the Primary Account Holder with OVDL.
For individual accounts only, the date of birth of the Primary Account Holder.
The physical mailing address of the individual or business.
The billing address of the individual or business.
Primary and secondary phone numbers, a fax number (if applicable), and primary email address.
The name and email addresses of any additional reporting or billing contacts. Please note, the email address for each additional contact must be unique.

When completing the online form, the Primary Account Holder is the responsible debtor for this account. The Primary Account Holder must sign the OVDL Client Rights & Responsibilities Overview document. A Primary Account Holder has the authority to grant access to additional users as reporting contacts, billing contacts and/or portal user.

The process to set up your new account with online portal access takes just a few steps.

If you are new to the OVDL or have not updated your client information in the last two years, complete this New Client Registration Form.
Once the OVDL Business Office reviews the form, they will send the other two documents via DocuSign to the primary email address you provide in this form.
The Primary Account Holder will need to sign the OVDL Client Rights & Responsibilities Overview document via DocuSign.
Once the signed documents are received and verified by the OVDL Business Office, they will create or update your CoreOne account.
You will receive an email with the link and instructions for logging in.

This process may take 1 to 3 business days to verify and complete set up. However, samples can be in transit during this process using a paper submission form. Please include a submission form with the samples(s) if you choose to ship out while your new account request is being processed.

OVDL Client Registration Form

Type of Account*

This field assists with setting up the proper type of account. Please select one option.

Name of Research Project

PI for Research Project

Research Index

Research Activity Code

Name of Business, Clinic Name, Agency or Farm Name

Primary Account Holder Name*

Please enter the name of the individual or business contact who is the responsible debtor for this account. The Primary Account Holder will be set up as the default Reporting and Billing contacts. Portal access will also be granted to the Primary Account Holder.

Primary Account Holders Date of Birth

Since OVDL is part of OSU, if you are an individual requesting services from OVDL, your date of birth is required to set up an account with the University. For anything other than an individual person, please skip this question.

Please enter in MM/DD/YYYY format.

Physical/Primary Street Address Line #1*

Please enter your physical or primary address.

Physical/Primary Address Line #2

If a second line for the billing address is not needed, please skip this item.

Primary Address City*

Primary Address State*

Primary Address Zip Code or Postal Code*

County*

This information is required for reporting purposes.

Country

Billing Address

If the mailing address is different than the primary (physical) address, enter it below

Check the box below if the billing address is the same as the primary address, then proceed to the Communication Information & Preferences section.

Billing Address Street Line #1

Billing Address Line #2

If a second line for the billing address is not needed, please skip this item.

Billing Address City

Billing Address State

Please use the two letter abbreviation for your state.

Billing Address Zip or Postal Code

Billing Address Country

Communication Information & Preferences

Primary Phone Number*

Phone

Secondary Phone Number

Phone

Fax Number

Phone

Primary Email Address*

Communication Preference*

The method you choose here will be used for reports, invoices and statements. Please select one option.

Note: If the email option is selected the Primary Account Holder agrees, to the fullest extent permitted by law, to accept electronic delivery of any documents that the OVDL may be required to deliver (including, but not limited to, invoices, account statements, reports, and all other agreements, forms and communications).

Fax

USPS Mail

Setting up Contacts

Every account is required to have a minimum of one Billing Contact and one Reporting Contact. The Primary Account Holder will be set as the default contact listed for the billing and reporting contacts as well as a portal user. If you would prefer not to have the Primary Account Holder be the billing or reporting contact, you must assign these designations to another person. The alternate contact information must be entered below.

To change the designations for the Primary Account Holder, please email the OVDL Business Office at vet.diagnostic@oregonstate.edu.

When adding additional contacts to this account, you have three options:

Billing Contact: This person will receive all invoices and statements for this account.
Reporting Contact: This person will receive EVERY preliminary, final and amended report for this account.
Portal Access: This person will have access to submit test requests, view results, and/or account activity.

*A one time reporting contact can be designated during the submission process.

NOTE: Each additional contact must be approved by the Primary Account Holder.

Additional Account Contacts

Additional Contact #1 Name

Please enter the first and last name of the user.

Additional Contact #1 Email

* Please enter complete email address. This email address must be unique to the user and can not be used for any other contact on this account.

Additional Contact #1 Phone Number

* Please enter a phone number for this contact.

Phone

Additional Contact #1 Access Type

* Please select all that apply. If no selections are made, this user will not have access to portal and/or receive reports and/or billing statements.

Select

Additional Contact #2 Name

Please enter the first and last name of the user.

Additional Contact #2 Email

* Please enter complete email address. This email address must be unique to the user and can not be used for any other contact on this account.

Additional Contact #2 Phone Number

* Please enter a phone number for this contact.

Phone

Additional Contact #2 Access Type

* Please select all that apply. If no selections are made, this user will not have access to portal and/or receive reports and/or billing statements.

Select

Additional Contact #3 Name

Please enter the first and last name of the user.

Additional Contact #3 email address

* Please enter complete email address. This email address must be unique to the user and can not be used for any other contact on this account.

Additional Contact #3 Phone Number

* Please enter a phone number for this contact.

Phone

Additional Contact #3 Access Type

* Please select all that apply. If no selections are made, this user will not have access to portal and/or receive reports and/or billing statements.

Select

Complete and Accurate Information*

By checking this box, you confirm that all information you provided to us on the New Client Account Request Form is true, correct and complete. You confirm that you will inform us without undue delay if there are any changes to this information at any time when this Agreement is in force.

Need to Add More Contacts?

To add more contacts, please contact the OVDL Business Office at vet.diagnostic@oregonstate.edu.

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