Complete to find the best pathway for Remedial Works

Complete this form if the installer that completed your installation is no longer trading therefore unable to honour their guarantee.


If your query is urgent or coming up to 10 years since installation, please do not use the form and contact our Customer Service team right away on 020 7645 3700.


If completing the form, please be aware you may be directed down a path other than FENSA. This is to help you address the matter in a timely manner.


All submitted forms will be investigated by one of our friendly team members who will communicate with you the outcome and the best way forward.

 

You do not require a physical copy of your certificate, however you will require the certificate number.

 

To check if your installation was FENSA registered, visit our website www.https://forms.fensa.org.uk/fensa-certificate