THIS FORM IS TO BE USED BY CUSTOMERS WISHING TO REPORT BAGGAGE OR CARGO ITEMS THAT WERE DAMAGED WHILE THEY WERE IN OUR POSSESSION.

**If you would like to report MISSING baggage or cargo, please use the form located here https://perimeter.ca/contact-us/delayed-baggage-cargo-report/ **

We thank you for your business, on occasions, items tendered to us for delivery may be damaged or lost, we apologize for the inconvenience caused and would like to provide you with tools that will help us assess the circumstances and possibly provide compensation if required.

BAGGAGE is considered items tendered by a passenger to the airline at the time of check-in. It could be regular baggage as part of the free baggage allowance or excess baggage, they are both equally considered as baggage.

CARGO is considered items tendered by a customer to the airline AT ONE OF THE CARGO RECEIVING LOCATIONS and where an air waybill is created for the item to be shipped.

All reports are first reviewed within 2 business days and it may take up to 15 working days before a decision is made.

Once your report is opened for review, you will receive an automated message which will include a FILE NUMBER for your reference.

ALL FIELDS MARKED WITH AN ASTERISK (*) ARE MANDATORY. Please fill out this form as accurately as possible to avoid further delays in the processing of your report.



This is a mandatory section that applies to all submissions


Please include your full name (First Name, Last Name)


We need to reach out to you and email is the preferred method. Please include a private email address that you have access to on a regular basis.


In some instances, we will need to reach you by phone. Please include a phone number where we can reach you during standard office hours (9:00 am to 4:00 pm)


To help us serve you better, please indicate in what community you reside.



IMPORTANT: It is critical that you select the correct type in order for your report to be reviewed properly.

**Undelivered Baggage or Undelivered Cargo Claims cannot be reviewed if you did not previously filed a Delayed Baggage or Delayed Cargo report, and the result of that report was that your items were not found**

Baggage is considered items tendered by a passenger to the airline at the time of check-in. It could be regular baggage as part of the free baggage allowance or excess baggage which, they are both equally considered as baggage.

Cargo is considered items tendered by a customer to the airline AT ONE OF THE CARGO RECEIVING LOCATIONS and where an air waybill is created for the item to be shipped.




Fill this section accurately if you are claiming Undelivered or Damaged Baggage.

If your report is for cargo you are still required to fill out with "Not applicable" some mandatory fields in this section, see the notes on each question.



If you are claiming UNDELIVERED BAGGAGE, you must include the File Number of the report you previously submitted to Perimeter.

If your claim is for DAMAGED BAGGAGE or CARGO related, please type "Not applicable"



What is the name of the passenger that checked-in the Undelivered Baggage?

NOTE: If this is an Undelivered or Damaged CARGO claim, please type "Not applicable"



Please select the flight number where the passenger that is missing the baggage travelled on.

NOTE: If this is an Undelivered or Damaged CARGO claim, please select "Not applicable"



NOTE: If this is an Undelivered or Damaged CARGO claim, please leave blank


NOTE: If this is an Undelivered or Damaged CARGO claim, please type "Not applicable"


Please select the airport where the baggage was checked-in at.

NOTE: If this is an Undelivered or Damaged CARGO claim, please select "Not applicable"



Please select the final destination where the baggage was destined to.

NOTE: If this is an Undelivered or Damaged CARGO claim, please select "Not applicable"



Please select the number of pieces that were checked-in by the passenger.

NOTE: If this is an Undelivered or Damaged CARGO claim, please select "Not applicable"



How many pieces of BAGGAGE are DAMAGED?

NOTE: If this is an Undelivered Baggage or Undelivered/Damaged CARGO claim, please select "Not applicable"



Type a brief description of the item(s) DAMAGED, such as:

1. Type of item (suitcase, duffle bag, box, etc.)
2. Specify the content that is damaged
2. Describe the damage
3. Specify the current location of the damaged item(s)

NOTE: If this is an Undelivered Baggage or Undelivered/Damaged CARGO claim, please type "Not applicable"



Fill this section accurately if you are reporting Undelivered or Damaged Cargo.

If your report is for baggage you are still required to fill out with "Not applicable" some mandatory fields in this section, see the notes on each question.



If you are claiming UNDELIVERED CARGO, you must include the File Number of the report you previously submitted to Perimeter.

If your claim is for DAMAGED CARGO or BAGGAGE related, please type "Not applicable"



Please write the name of the person/company that tendered the cargo items for shipping (as it shows on the air waybill).

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please type "Not applicable"



Please write the name of the person/company that is receiving the cargo (as it shows on the air waybill).

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please type "Not applicable"



Please enter the air waybill number here WITHOUT the first numbers (632).

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please type "Not applicable"



Please select the airport where the cargo was tendered to Perimeter (where the air waybill was created).

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please select "Not applicable"



What was the date the air waybill was made?

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please leave blank



Please select the airport where the cargo was shipped to (as written on the air waybill).

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please select "Not applicable"



If you know it, what was the date the cargo was supposedly shipped to the destination?

NOTE: If this is an Undelivered or Damaged BAGGAGE claim, please leave blank



How many CARGO pieces are DAMAGED?

NOTE: If this is an Undelivered Cargo or Undelivered/Damaged BAGGAGE claim, please select "Not applicable"



Type a brief description of the CARGO item(s) DAMAGED, such as:

1. Type of item (suitcase, duffle bag, box, etc.)
2. Specify the content that is damaged (if applicable)
2. Describe the damage
3. Specify the current location of the damaged item(s)

NOTE: If this is an Undelivered Cargo or Undelivered/Damaged BAGGAGE claim, please type "Not applicable"




In order for your Claim to be reviewed, you must include evidence as follows:

- If your Claim is for UNDELIVERED BAGGAGE OR CARGO-

1. A copy of the last email or printed communication that Perimeter sent you when you reported your Delayed Baggage or Cargo. The status of that report should be "Not Located - Escalated to Claims". (screenshots of the email is acceptable as long as the entire email content is included)
2. Copies of receipts for items claimed as new.

- If your Claim is for DAMAGED BAGGAGE OR CARGO-

2. As many pictures as necessary to illustrate the damage being reported to the content or item(s) being claimed. If applicable, the pictures must include the packaging material or container used to store the damaged item.

**Failure to provide the evidence listed herein will result in the denial of your claim in accordance to the regulatory tariffs**








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