Important Information:

THIS FORM IS TO BE USED BY CUSTOMERS WISHING TO REQUEST COMPENSATION FOR FLIGHT ARRIVAL DELAYS EXCEEDING THREE (3) HOURS AND THAT ARE WITHIN THE AIRLINE'S CONTROL (EXCEPT FOR SAFETY REASONS). We thank you for your business, Bearskin Airlines strives to make your experience a positive one. We apologize if any part of your journey with us was not enjoyable. Under the new Air Passenger Protection Regulation you are entitled to certain compensation and standards of treatment. Please visit their website or consult our tariffs for more information. Once your report is opened for review, you will receive an automated message which will include a FILE NUMBER for your reference. In accordance to the new regulation, all reports submitted using this form must be answered within 30 days. Please contact us at 1-800-465-2327 with your report number if you have not heard back from us within those 30 days. ALL FIELDS MARKED WITH AN ASTERISK (*) ARE MANDATORY. Please fill out this form as accurately as possible to avoid further delays in the processing of your report.

 

Please include your full name (First Name, Last Name)


(Must be 18 years old or older)

 

We need to reach out to you and email is the preferred method. Please include a private email address that you have access to on a regular basis.

 

In some instances, we will need to reach you by phone. Please include a phone number where we can reach you during standard office hours (9:00 am to 4:00 pm)

 
 
 
 
 

What is the first and last name of the passenger that travelled on the flight that was delayed?

 

NOTE: If the flight number is not listed, please select "OTHER"

 

What was the exact date the flight took place?

 
mm/dd/yyyy
 

NOTE: Reservations numbers are 6 digits long. Ensure you have the correct number to avoid delays in the processing of this report.

 

Please select the airport where the passenger departed from.

 

Please select the final destination where the passenger travelled to.

 

Please select the final destination scheduled arrival time displayed in your itinerary.

 

The arrival time is the moment the aircraft door was opened to start disembarking.

 
 

What was the reason you were provided for the delay on this flight?

 
 

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