HMIS Helpdesk (WA BoS CoC)

HMIS Helpdesk (WA BoS CoC)

The Balance of State (BoS) Continuum of Care (CoC) is comprised of the 34 smallest counties in the State of Washington. (King, Pierce, Spokane, Snohomish, Clark are their own Continuum of Care.)

Completing this form will submit a ticket to the Help Desk. Response time varies depending on complexity of request, we prioritize issues related to accessing the system, and privacy and security issues. Entering multiple tickets for the same issue may delay response time.

Information provided to the Department of Commerce is subject to public disclosure, pursuant to RCW 42.56.

Please note: We are experiencing a high volume of requests at this time.

Helpdesk schedule change: Effective November 8, 2024 - the Helpdesk will be closed on Friday afternoons

Email Address (only one email allowed)*

First and Last Name*

Phone Number

Phone

Agency Name*

Select

Agency Name (if not listed in dropdown)*

Important!

Review the HMIS HelpDesk Ticket Definition Cheat Sheet prior to submitting a ticket. Submitting the wrong type of ticket, or tickets with incomplete information will cause delays in your request and may result in ticket closure.

If you have multiple edits, please upload the HMIS Edit Workbook below

Reminder: Do not upload or email any personal identifiable information.

Information provided to the Department of Commerce is subject to public disclosure, pursuant to RCW 42.56.

Please select the issue you need help with:*

Select

Profile Merge - Important Information

We cannot merge consenting profiles with consent refused profiles without additional information. Please provide an explanation for these type of merge requests while submitting this ticket. For example, if someone was initially entered as consent refused and is now consenting, make sure to include that information in the "Is there anything else you'd like us to know?" text box.

What is your username?

Profile Deletion: Unique Identifier

Program/Project Deletion: Unique Identifier

Program/Project Deletion: Program/Project Name

Program/Project Deletion: Start Date

Program/Project Deletion: End Date

Dominant Unique Identifier

Additional Identifier

Additional Identifier 2

PGM: HoH Identifier

PGM: HoH Program Name

PGM: HoH Date of Entry

PGM: Household Member 1: Unique Identifier

PGM: Household Member 1: Program Name

PGM: Household Member 1: Date of Entry

PGM: Household Member 2: Unique Identifier

PGM: Household Member 2: Program Name

PGM: Household Member 2: Date of Entry

PGM: Household Member 3: Unique Identifier

PGM: Household Member 3: Program Name

PGM: Household Member 3: Date of Entry

PGM: Household Member 4: Unique Identifier

PGM: Household Member 4: Program Name

PGM: Household Member 4: Date of Entry

PGM: Household Member 5: Unique Identifier

PGM: Household Member 5: Program Name

PGM: Household Member 5: Date of Entry

PGM: Household Member 6: Unique Identifier

PGM: Household Member 6: Program Name

PGM: Household Member 6: Date of Entry

Program/Project Move: Unique Identifier

Program/Project Move: Incorrect Name

Program/Project Move: Enrollment Date

Program/Project Move: Correct Name

Program/Project Move: Include All HH Members

Revocation: HoH Unique ID*

Please submit the Unique IDs of the profiles you want updated to consent refused. You are responsible for retaining the Revocation of Consent form. The form can be found on our website and in Spanish. Instructions can be found here: Revocation Instructions.

In the space below, enter the Unique ID for the Head of Household. We do not need a copy of this form. Remember, never email or upload any documents with identifying information. By submitting this revocation request, I am certifying that I have the signed document on file.

Does this revocation apply to all agencies or this agency only?*

Select

Date revocation signed*

Revocation: Additional Household Member Unique ID

Revocation: Add'l Household Member 2 Unique ID

Revocation: Add'l Household Member 3 Unique ID

Revocation: Add'l Household Member 4 Unique ID

Revocation: Add'l Household Member 5 Unique ID

Revocation: Add'l Household Member 6 Unique ID

Project setup: creation, deactivation or updates

Please provide additional details here:

Reporting Issue

Select

Report Name or URL

For HMIS canned report question, please list the name of the report (usually starts with [GNRL-XXX] or [HUDX-XXX].

For Looker Report issue, please provide the URL of the report you need help with (starts with https://looker.clarityhs.com/looks/xxxx)

HMIS Report parameters

Fill out the section below with information regarding the HMIS report.

List out the parameters you used that caused the error (for example: agency name, project name, reporting period).
Describe the error

List three 30-minute blocks (date and time)

Please provide three 30-minute blocks for a phone call check-in about the data request

Custom Report/Data Request overview

Please provide a brief overview of the objectives of the report and if known, please list out parameters and fields needed for the report in the space below.

Please describe the issue you have below:

User Account changes or deactivation:

Select

Username

Specify changes:

Is there anything else you'd like us to know?

My Agency is interested in using HMIS Details:*

Please provide additional information about your agency, including which county or counties you provide services in and whether or not you receive any funding that requires you to use HMIS.

Please enter your Title here*

HMIS Agency Lead tickets must be entered by the Executive Director or equivalent (if a different title is used)

HMIS Agency Lead - Primary Name

HMIS Agency Lead - Primary Email address*

HMIS Agency Lead - Backup Name

HMIS Agency Lead - Backup Email address*

HMIS Agency Lead - Notes

Include a list of additional counties covered by this HMIS Agency Lead (if applicable)

Type of password issue*

Select or enter value

Upload HMIS Edit Workbook or screen captures here:

To download the workbook click here.

Drag and drop files here or

STOP! Please make sure you are not submitting identifying or confidential client information.

Doing so is a violation of your HMIS user agreement.

Examples of what not to include: client's name, initials, date of birth, Social Security Number, or any combination of information that can identify the client.

Send me a copy of my responses

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