HMIS Helpdesk (WA BoS CoC)

The Balance of State (BoS) Continuum of Care (CoC) is comprised of the 34 smallest counties in the State of Washington. (King, Pierce, Spokane, Snohomish, Clark are their own Continuum of Care.)


Completing this form will submit a ticket to the Help Desk. Response time varies depending on complexity of request, we prioritize issues related to accessing the system, and privacy and security issues. Entering multiple tickets for the same issue may delay response time.


Information provided to the Department of Commerce is subject to public disclosure, pursuant to RCW 42.56.


Please note: We are experiencing a high volume of requests at this time.


Helpdesk schedule change: Effective November 8, 2024 - the Helpdesk will be closed on Friday afternoons

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Important!

Review the HMIS HelpDesk Ticket Definition Cheat Sheet prior to submitting a ticket. Submitting the wrong type of ticket, or tickets with incomplete information will cause delays in your request and may result in ticket closure.

If you have multiple edits, please upload the HMIS Edit Workbook below

Reminder: Do not upload or email any personal identifiable information.


Information provided to the Department of Commerce is subject to public disclosure, pursuant to RCW 42.56.

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Profile Merge - Important Information

We cannot merge consenting profiles with consent refused profiles without additional information. Please provide an explanation for these type of merge requests while submitting this ticket. For example, if someone was initially entered as consent refused and is now consenting, make sure to include that information in the "Is there anything else you'd like us to know?" text box.


Please submit the Unique IDs of the profiles you want updated to consent refused. You are responsible for retaining the Revocation of Consent form. The form can be found on our website and in Spanish. Instructions can be found here: Revocation Instructions.

In the space below, enter the Unique ID for the Head of Household. We do not need a copy of this form. Remember, never email or upload any documents with identifying information. By submitting this revocation request, I am certifying that I have the signed document on file.

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Please provide additional details here:

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Please provide additional information about your agency, including which county or counties you provide services in and whether or not you receive any funding that requires you to use HMIS.

HMIS Agency Lead tickets must be entered by the Executive Director or equivalent (if a different title is used)

Include a list of additional counties covered by this HMIS Agency Lead (if applicable)

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STOP! Please make sure you are not submitting identifying or confidential client information.

Doing so is a violation of your HMIS user agreement.


Examples of what not to include: client's name, initials, date of birth, Social Security Number, or any combination of information that can identify the client.