This authorization return form is applicable to one item per invoice only. If you have more than one items - you MUST submit another authorization form.

1. All items returned will be under review by the Credit Returns Officer and does not guarantee that the return will be credited. 2. A copy of the RA Authority Return Form must accompany all returns or no credit will be issued. 3. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals and cables(if required), accompanied by a copy of the relevant invoice and RA form or credit will be denied. 4. Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to various vendors for assessment and will only be credited upon approval from the vendor. NOTE: you will have to re-order for a replacement. 5. All unwanted or incorrectly invoiced stock items must be returned ‘un-opened’ and in ‘as new’ condition with no writing, sticky tape or any other form of labels or markings on them or the credit will be denied and stock returned at the customer’s expense. (NO EXCEPTIONS) NOTE: goods that have been opened but not used/ installed and/or goods that were invoiced by Tradeline Site Solutions greater than 60 days prior will not be accepted and the RA will be denied and where applicable stock returned at the customer’s expense. 6. A restocking fee (based on suppliers rate)may apply to goods being returned where original fault of supply lay not with Tradeline Site Solutions. 7. All claims for shortages or claims of damaged goods can only be accepted if made within 2 working days from the date of delivery to you. 8. If product has been refilled, remanufactured or tampered with in any way the claim will be rejected and sent back at the customer’s expense. (NO EXCEPTIONS) 9. Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.