Request for Return Goods Authorization

This form is required to be filled out and submitted BEFORE an RGA is provided. THIS IS ONLY AN AUTHORIZATION REQUEST. Please DO NOT ship any items until ZEPHYR provides you with an RGA number.

Once you receive an RGA number you may ship your items. The items MUST be received and evaluated by Zephyr to verify the request. No credit will be provided until the items are received and evaluated. Returns are subject to a 25% restocking fee. Zephyr reserves the right to waive this fee with an offsetting order at the discretion of the company.

DO NOT SEND ADDITIONAL ITEMS AND QUANTITIES THAT ARE NOT ON THIS REQUEST.

RGA numbers can only be used ONCE and cannot be duplicated. DO NOT SEND ITEMS BACK USING A PREVIOUSLY ASSIGNED RGA NUMBER.

Click below for Zephyr's Warranty and Return Policy.
http://zephyrtoolgroup.com/img/cms/resources/WarrantyAndReturns.pdf


















List each item number and the quantity you want to send back. Place each item and quantity on its own line using the example below.


Provide a PO or Order number that the part was purchased under.


When did you purchased the item?


Describe issues as specifically as possible. Attach any files or photos using the upload button below.


Please attach any photos or documents as a reference.






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