Tools for Creating Calm - Part 1 (2024): Pre-Test

Please select the date this live training occurred.*

1. Which of the following is the best definition for empathy?*

A. Understanding how a person’s thoughts and feelings lead to actions.

B. Feeling sorry for someone and trying to fix the problem.

C. Believing in a person’s ability to change.

2. Strong self-awareness in the face of distress will help us to____________.*

A. Avoid taking on too many tasks.

B. Understand and manage our own reactions.

C. Better predict the behavior of residents.

3. Countertransference is best defined as___________.*

A. A strategy for improving quality of care.

B. A way to transfer residents according to their needs.

C. Our emotional response to people who “push our buttons”.

4. A higher level of empathy toward a person will usually result in_______________.*

A. Little change in the relationship.

B. Increased trust and dialogue.

C. A resident’s commitment to change.

5. The best way to respond to a high level of distress and / or agitation is to___________.*

A. State clear rules and requirements for the person’s behavior.

B. Work to fix is fast with a strong and rapid plan.

C. Slow down and try to understand the person’s experience.