Job Description

Center for the Arts “CFA” Ushers interact with the general public, Front of House staff and on occasion box office staff. This position is expected to provide superior customer service to patrons.

Tasks include:

• Assist patrons around the CFA Concert Hall; help them find their seat location, restrooms, etc.
• Scan patron tickets, greet patrons
• Be able to implement and inform patrons of various performance policies and emergency procedures.
• Demonstrate knowledge of ADA laws and terms, and serve patrons with disabilities.
• Minimum shift requirement is 24 shifts for Paid Ushers and 12 for Volunteer Ushers per September – August show season.
• Up to 8-15 shifts per month available (this varies on time of year)

Required Qualifications:

• Proven high quality communication skills
• Ability to manage your own schedule
• Must have availability on nights and weekends

Preferred Qualifications:

• Customer service experience