Utility Services Leak Adjustment

Utility Services Leak Adjustment

Water and/or Sewer Leak Adjustment Policy

A leak is considered an unintentional water loss caused by broken or damaged plumbing fixtures, pipes or irrigation equipment at a customer's residential or non-residential site that results in a customer's bill being higher than the customer's typical bill for water services.

How

Customer applies for help by means of a standard form available on our website and/or by contacting Customer Service. Customer must show sufficient proof of leak repair, as described in the criteria.

Criteria

When the leak occurs on the customer's side of the meter (beyond the point of maintenance by the Water & Sewer Department) a customer may be eligible for a billing adjustment if all of the following threshold criteria are met:

All leak Adjustment Request forms shall include a repair invoice, receipt for repair parts or written statement which explains the leak and repair in detail.;
All Leak Adjustment Requests must be submitted to Utility Services within ninety (90) days of the customer's identification and repair of the leak;
Leak Adjustments are limited to two (2) billing adjustments (one per bill issued) within a twelve (12) month period

Customers can receive help on a high water bill due to leak on the customer's side of the meter no more than twice within a rolling 12-month period (rolling 1-year timeframe starting from the date of last leak help the customer received)

In the event that a leak appears to have impacted the billing for two consecutive bills, both bills may be considered.

Adjustment Calculation

Utility Services calculates all leak adjustments in the following manner:

The customers' normal water and/or sewer consumption is calculated on the average of the most comparable two years ("Normal Usage"). Provided further, that where the customer has less than a year of water consumption, Utility Services may calculate the Normal Usage based on the greater applicable number of months or using other criteria to reasonably determine normal usage.
The difference in Water and sewer usage charges between the high bill and calculated Normal Usage is considered "Excess" and is the amount considered for the leak adjustment.

LEAK ADJUSTMENT SLIDING SCALE

Water &/or Sewer Bill Portion is less than 2 times normal then the adjustment for excess is 50%
Water &/or Sewer Bill Portion is greater than 2 times but less than 3 times normal then the adjustment for excess is 60%
Water &/or Sewer Bill Portion is greater than 3 times but less than 4 times normal then the adjustment for excess is 70%
Water &/or Sewer Bill Portion is greater than 4 times normal then the adjustment for excess is 80%

Customer Payment Accommodation

Customers who receive leak help may receive an extended payment period over which to complete paying for the leak-caused bill. A customer cannot receive any help for a new leak until and unless an extended payment bill has been paid in full.

Pool Repair

Pool repair shall qualify as a leak. Filling of new (construction) or existing pool shall not qualify as a leak.

I have read and understand the City of Savannah's leak adjustment policy. I further understand that applications will not be processed without appropriate documentation.*

Type of Leak*

Select

Application Date*

Today's Date

Account Number*

Customer Name*

Last Name, First Name

Email Address*

Valid email required for correspondence related to this form. Your email will not be used for any other purposes.

Contact Phone Number

(xxx) xxx-xxxx

Phone

Service Address*

Street, City, State ZIPCODE

Date Leak Detected*

Date Leak Repaired*

First Leak Bill Date*

Please attach copy of repair invoice/receipt for repair parts*

Include all required documentation

Drag and drop files here or

Checking the boxes below indicates agreement to the following statements (both boxes must be checked before the application can be signed and submitted):

I have included all of the needed documentation as listed/required*

I acknowledge that I meet all the criteria listed/required*

DISCLAIMER: By typing your name below, you are signing this application electronically. You agree that your electronic signature is the legal equivalent of your manual signature on this application.

Signature

Signature Date

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