Customer Survey for Installation Services

Welcome to the Customer Survey Portal. Cantel Canada appreciates your business. Thank you for letting us know about your recent installation experience with us. This survey should take you about 5 minutes to complete. We are committed to providing world-class service to you and your candid feedback is critical to our focus on continuous improvement. We want to assure you that your responses are completely anonymous. Responses to anonymous surveys cannot be traced back to the respondent. No personally identifiable information is captured unless you voluntarily offer personal or contact information in any of the comment fields. Additionally, your responses are combined with those of many others and summarized in a report to further protect your anonymity.

Your Name (optional)

Your Email (optional)

Name of Company or Institution (optional)

Installation Date

Please enter date that installed occurred.

Please enter service order number

Overall experience with Cantel Installation Services

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Ease of scheduling installation

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Quality of pre-installation documentation to prepare site

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Ability to answer all questions or enquires regarding pre-installation and/or installation

Select

Product expertise of Field Engineer

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Ability to complete the installation on schedule

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12. Ability to complete the installation with minimal disruption to your daily operations

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Appearance & cleanliness of area after installation

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Overall satisfaction with installation process

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Ease of scheduling product training

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Technical knowledge of training instructor

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Thoroughness and completeness of product training

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Overall satisfaction with training process

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Cantel Representatives courteous and professional

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Overall satisfaction with Cantel Canada

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21. How can we improve our service? If there was one thing Cantel could improve the installation process, what would that be?

How likely are you to recommend Cantel Canada?

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