Defective Inventory Submittals
Please utilize this form to submit information about defective products purchased in the last 10 business days at Nature’s Care. We are UNABLE to accept product returns to the facility given state guidelines but if you are faced with a product issue, please complete the following information as accurately as possible to ensure we can do our best to remedy the issue. After submission of your defective product, let our Patient Care Specialists know about your defective issue so we can work with you to best remedy the issue!
*Please note: When you are faced with a defective issue, we commonly can only replace with the same (or similar) product from the same company. We evaluate all defectives on a case by case basis and will work with cultivators for replacement credits when unsure how to resolve the matter when we no longer have a replacement product in stock. Also, defective products will not credit back your state allotment and the replacement taken will be deducted from your available allotment at that time.
If you would like to be notified if / when your defective replacement is approved, please include a phone number / email address so we can contact you!
ATX – Ataraxia/ Goldleaf
BG – Bedford Grow
CSO – Cresco
GR – GrassRoots
GTI – Green Thumb Industries / Rythm
IESO – IESO / Little Egypt / Cultivate
IGF - In Grown Farms
IGM - Illinois Grown Medicine
JG – Justice Grown
NG – Nature’s Grace
PC – Pharmacann / Matter
PTS – Progressive Treatment Solutions
REV – Revolution
SCCS – Shelbyville County Community Services
WGP – Wellness Group Pharms / Aeriz
Product Name / Weight
ex. ACDC 1g
ex. 1234 5678 9123 4567
Patient / Caregiver Name
Patient / Caregiver QP / CG #
ex. QP.12345678 / CG.12345678
Patient / Caregiver Contact Phone
Patient / Caregiver Contact Email
Reason for Replacement Request
Please upload any relevant videos of your defective product. If you are submitting for a defective disposable pen or cartridge, a video of the device malfunctioning is required. If you are unable to attach your videos here, please email them to firstname.lastname@example.org with your full name as the Subject Line
Please use this field to add any additional notes or comments about why you are submitting this form.
Send me a copy of my responses
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