Defective Inventory Submittals

Please utilize this form to submit information about defective products purchased in the last 10 business days at Nature’s Care. We are UNABLE to accept product returns to the facility given state guidelines but if you are faced with a product issue, please complete the following information as accurately as possible to ensure we can do our best to remedy the issue. After submission of your defective product, let our Patient Care Specialists know about your defective issue so we can work with you to best remedy the issue!

*Please note: When you are faced with a defective issue, we commonly can only replace with the same (or similar) product from the same company. We evaluate all defectives on a case by case basis and will work with cultivators for replacement credits when unsure how to resolve the matter when we no longer have a replacement product in stock. Also, defective products will not credit back your state allotment and the replacement taken will be deducted from your available allotment at that time.

If you would like to be notified if / when your defective replacement is approved, please include a phone number / email address so we can contact you!




ex. ACDC 1g


ex. 1234 5678 9123 4567








ex. QP.12345678 / CG.12345678








Please upload any relevant videos of your defective product. If you are submitting for a defective disposable pen or cartridge, a video of the device malfunctioning is required. If you are unable to attach your videos here, please email them to defective@naturescarecompany.com with your full name as the Subject Line


Please use this field to add any additional notes or comments about why you are submitting this form.






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