Smartsheet Privacy Request

Thank you for your inquiry. We’re happy to help with any questions, comments, or requests related to data privacy practices as they relate to Smartsheet, Brandfolder, Content Automation (aka Outfit), Resource Management, Resource Management EU, Smartsheet Gov, & Smartsheet Regions.


Complete the form to submit your request and we will be in touch.


Please note that:


  • Smartsheet Inc. acquired Brandfolder, Inc. as a wholly owned subsidiary in August 2020 and has integrated legal operations; and
  • Smartsheet Inc. acquired On Brand Holdings, Inc., dba Outfit in September 2022.

We will use this email address only to fulfill your request. Please ensure you accurately type in your email.


Note: Depending on the nature of your request we may need to contact you to verify your identity or to authorize the request.

What do you need help with?*

Cancel Account

For the Smartsheet applications, cancelling your account can be done inside the application. Instructions for doing so can be found in this help article.


For the Resource Management applications, cancelling your account can be done inside the application. Instructions for doing so can be found in this help article.


For the Brandfolder application, contact your account representative to cancel your account.


For any of the other applications we support, please submit a request for assistance.

Information about Smartsheet Privacy Practices

For more information about Smartsheet's privacy practices, please check out these resources:


Opt-Out of Marketing Communications

- For Smartsheet: You may opt-out of marketing and sales communications by completing this form. Please note, Smartsheet does not sell its users' personal data to third parties or allow third parties to use personal data we provide for its own marketing purposes.


- For Brandfolder: You may opt-out of marketing and sales communications by completing this form. Please note, Brandfolder does not sell its users' personal data to third parties or allow third parties to use personal data we provide for its own marketing purposes.

Does Smartsheet Sell My Personal Data?

No, Smartsheet will not sell your personal data to a third party or allow a third party to use personal data we provide for its own marketing purposes. We may share information about you with your consent, at your request (including when you use 'Integrations or Notifications'), or as follows:


  • To Your Organization. If you use Smartsheet on behalf of an organization (e.g., your employer), that organization may (i) access information associated with your use of the Services including usage and other data (e.g., who has accessed, shared, amended, created, edited, or deleted content), and the contents of the communications and files associated with your account; (ii) control and administer your account, including controlling privacy-related settings (e.g., in-app profile settings including choices relating to displaying a profile image); and (iii) access and control content (as noted above, content is outside the scope of this notice).
  • To Resellers or Payment Processors.
  • To Our Service Providers. We use third party service providers to process your personal data to assist us in business and technical operations. Smartsheet has data processing agreements with such service providers limiting their use of and access to personal data to specific purposes. They provide services relating to, for example, customer relationship management, communication, fraud detection and prevention, billing, customer support, internet and connectivity, marketing, security, training, and user experience.
  • To Infrastructure Processors. We use third parties for some of the infrastructure used to host personal data we process, including cloud providers. Smartsheet has data processing agreements with such service providers limiting their use of and access to personal data to specific purposes.
  • To Affiliates. If you purchase one of our affiliate’s services through Smartsheet, we may share your personal data with the affiliate to provision and service your account.
  • In Transactions Involving Third Parties. We may make services, software, and content provided by third-parties available for use on or through the Services; if you engage with a third party provider of such features, you will be notified or otherwise made aware of personal data being shared related to those transactions with that third-party.
  • As Required by Law or to Protect Rights.
  • In a Business Transaction (e.g., a merger/acquisition).


Please see our Privacy Notice for more details. Note that if you do have an account with Smartsheet, we will process your personal data pursuant to our Privacy Notice. If you do not want us to process your personal data, you cannot have an open account with Smartsheet.

Exercise Your Rights to Privacy

Let's get a request submitted to the Smartsheet Privacy team so that we can execute your request.

Execute a Data Processing Addendum

We are pleased to offer a Data Processing Addendum ("DPA") for our customers who require specific terms for the processing of Customer Content that includes personal information. Our DPA, which incorporates the updated EU Standard Contractual Clauses ("SCCs") if applicable to you or your organization, has been carefully tailored to account for our subscription service's unique operational and technical controls and to address the applicable privacy obligations and legal responsibilities of both parties, particularly with respect to both the GDPR and CCPA.


If you have determined that you require a DPA with Smartsheet, you may submit this form to request a copy of the DPA posted on the site be routed to you (or another authorized signatory designated in your submission) via DocuSign. Once signed, a copy will be sent to you for your records.

Schrems II Decision Information

The Smartsheet Privacy team understands the concerns raised by the Schrems II decision and how that may impact your use of the application. Smartsheet has implemented technical, organizational, and administrative safeguards to protect data uploaded to the application. To demonstrate these safeguards, Smartsheet operates an ISO/IEC 27701:2019 compliant privacy program (please visit our Trust Center for more information). The requirements of this standard can be mapped to and help customers comply with their obligations under data privacy laws and regulations like the General Data Protection Regulation (GDPR) in their use of Smartsheet.


Additionally, Smartsheet has updated our Data Processing Addendum ("DPA") to incorporate the updated EU Standard Contractual Clauses (“SCC”) as the lawful transfer mechanism, the validity of which the European Court of Justice expressly upheld. If you have determined that you require a DPA with Smartsheet, you may submit this form to request a copy of the DPA posted on the site routed to you (or another authorized signatory designated in your submission) via DocuSign.

Other Assistance

Let's get a request submitted to the Smartsheet Privacy team so that we may assist you.

Do you still need help?*

Submit a Smartsheet Privacy Request

Let's get a request submitted to the Smartsheet Privacy team so that we may assist you.

Let us know which privacy right you wish to exercise.

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Request Complete - No Need to Submit

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