Ryan Hospital Client Comment Form

We understand that there may be times when you are not completely satisfied with the service you have received. If you have a concern, please tell the Client Communication Liaison or Hospital Management Team as soon as possible. Formal complaints should be made within 3 months of the incident by either:


  • Filling out and submitting this online form
  • Filling out a printed version of this form (PDF) and mailing it to Client Communication Liaison, University of Pennsylvania School of Veterinary Medicine, Department of Clinical Sciences & Advanced Medicine, 3900 Delancey Street, Philadelphia, PA 19104
  • Emailing pennvet.clientliaison@vet.upenn.edu
  • Speaking with the Clinical Service Chief that was on duty during the incident


Please note: If you are voicing a concern on behalf of someone else, we must know that you have his/her permission to do so. A letter signed by the concerned party is required.

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Patient Details

Incident/Suggestion Details

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