MWD Intake Form

To report all MWD cases. Please create a separate MWD ticket for each SN.

 
 

P1 - Showstopper / P2 - Major impact to Customer or Veritas / P3 - Minor impact to Customer or Veritas / P4 - Negligible impact to Customer or Veritas

 
 
 

Identify if the affected component is a Node/BOD

 

Affected Serial number - please identify specific serial number for a Node/BOD as it will make investigations efficient. Please create separate MWD cases for each individual Serial Number. For eg: Node: VTAS0018369 BODX: DHSIFGD-2016F0A699 JBOD: SHT1012651GDH12

 
 
 
 
 
 
Phone
 
 

If customer's address not known readily - enter TBD

 
 

Specify the Missing/Wrong/Damaged Component

 

Provide brief description of the issue

 
 
 

Reporter Email address

 
 

Drop pictures or any documents here

Drop your files here
 
 

Below section only for MWD Group - DO NOT FILL UNLESS YOU ARE IN THE MWD GROUP

 

SUPPLY CHAIN TRIAGE

To be filled out by Supply Chain Team

 
 
 
mm/dd/yyyy
 
 
 
 
 
mm/dd/yyyy
 

Date on which CSAT was closed with the customer upon confirmed correct delivery of part(s)

 
mm/dd/yyyy
 
 
 
 
 
 
 
 
 

Quality RCCA

 
 
 
 
 
 

Input root cause of the issue as determined

 
 

Input Corrective Action taken to resolve this issue for the customer

 
 

Input Preventive Action taken to prevent future occurrences of the issue

 
 
 
 

Default - Open; Please mark as Closed if issue has been resolved