(SE) - Pearson EasyBridge - Solution Engineer Assistance Request
Who is submitting this request form?
Customer / District
Pearson CTE Specialist
Pearson Intervention Lead
Pearson Intervention Account Executive
Pearson Support (Escalation)
Submitter's Email Address?
If existing EB integration, what is the EB Type?
Select the category related to this request
(Re-configuring) - Adding a new platform to your EasyBridge integration (does not include licensing)
(Re-configuring) - EasyBridge SIS File Extract Type (OneRoster)
(Re-configuring) - Changing SIS
(Re-configuring) - EasyBridge Integration Type (Auto/Plus)
(Re-configuring) - Changing Identity Provider
(Re-configuring) - Single Sign-on Changes
(Reconfiguring) - Adding Schools to your Current EasyBridge Implementation
(Re-configuring) - Adding Products to your Current EasyBridge Implementation
(Re-Configuring) - Removing Products from your Current EasyBridge Implementation
(Reconfiguring) - Encore - Moving from Auto to Plus
(SE) - PowerSchool Version Update
(SE) - PowerSchool Data/Connection Issue
(SE) - Local PowerSchool Server Change
(SE) - Data File Problems
(SE) - Support Team Escalation - Ingestion Failure / Technical Issue in need of Escalation
(SE) - General Support - High Profile / Escalated Requests. (Important...This option is only applicable when a request is submitted by a Solution Engineer)
Summary of the request.
Support Provided Case / Incident Number
Please provide any case numbers if you have reported this issue to Pearson Technical Support
Please enter a specific date and time in the section below to indicate your preferred time frames for meeting with your assigned Pearson Solution Engineer. Meetings will be scheduled based on resource availability and your order of preference.
1st preferred date and time?
2nd preferred date and time?
3rd preferred date and time?
District Contact's Name
Please provide contact information for the district representative who will work directly with the assigned Pearson Solutions Engineer.
District Contact's Title
District Contact's Phone #
District Contact's Email Address
Additional Contacts? (Name, Title, Email, Phone)
Send me a copy of my responses
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