Volunteer Code of Ethics
Use of Volunteers Policy:
The achievement of the goals of the San Antonio Zoo is best served by the active participation of citizens of the community. San Antonio Zoo accepts and encourages the involvement of volunteers at all levels in the organizations. All staff and volunteers are encouraged to assist with the roles of the volunteers and act as advocates in recruitment of volunteers from the community.
Definition of a Volunteer:
A "volunteer" is anyone who, without compensation or expectation of compensation beyond reimbursement of expenses occurred in the course of his/her volunteer duties, performs a task at the direction and on the behalf of the organization. A volunteer must be officially accepted and enrolled by the organization prior to performance of the task.
Representation of San Antonio Zoo:
Prior to any action or statement which might significantly affect or obligate the organization, volunteers should seek prior consultation and approval from appropriate staff. These actions may include but are not limited to: public statements to the press, lobbying efforts with other organizations or on social media websites, collaborative or joint initiatives or any agreements involving contractual or other financial obligations.
**If a representative of the media approaches a volunteer or employee, it is the responsibility of the volunteer or employee to direct the media representative to the Marketing/Public Relations department immediately without further comment.**
Confidentiality:
Volunteers are responsible for maintaining the confidentiality of all proprietary or privileged information to which they are exposed while serving as a volunteer. This is true whether this information involves a single member of the staff, volunteer, client, or other person or overall business of the Zoo. This is also true for photos and reports as they will need permission from appropriate staff prior to being posted on public media.
Service at the Discretion of the Zoo:
The Zoo accepts the service of volunteers with the understanding that such service is at the sole discretion of the Zoo. Every volunteer agrees and is expected to uphold the mission and policies of the Zoo. Volunteers also agree that the organization may at any time for any reason discontinue the volunteer relation with the Zoo or make adjustments in the nature of their assignments. If a volunteer develops a conflict of interest with any activity or program of the Zoo, whether personal, philosophical, or financial without regard to the Zoo's mission and policies, the volunteer must discuss the situation with their direct staff supervisor. The relationship with a volunteer who misrepresents the Zoo and does not report to their direct staff supervisor will be terminated.
Volunteers agree to use good judgement, seek and follow the directions of appropriate staff.