NCRSwift Dispute Registration Form

The NCRSWIFT System will perform the following:


  • You will receive a Whatssap message to verify your submission - Do Not Ignore this message.
  • The dispute is logged directly to the NCR Complaints Department
  • A Complaints Official is assigned to your case.
  • The system shall perform automatic assessment of your case merit and eligibility for dispute
  • The NCR shall check the Dhs to establish debt review status and debt counsellor details.
  • The debt counsellor on record will be notified of the dispute to respond or resolve within 48 hours
  • Your will receive live updates of every step taken on your case.


If you need assistance completing the questionnaire, use any of the below channels to chat with a consultant:


Click this Link to ChatLive: CHATLIVE


Click this link for WhasApp: WHATSAPP

 

NCRSwift Dispute Registration Form

  • The dispute is logged directly to the NCR Complaints Department
  • You will receive a Whatssap message to verfify your submission - Do Not Ignore this message.
  • The system shall perform automatic assessment of your case merit and eligibility for dispute
  • The NCR shall check the Dhs to establish debt review status and debt counsellor details.
  • The debt counsellor on record will be notified of the dispute.
  • A Complaints Official is assigned to your case.
  • Your will receive live updates of every step taken on your case.


Important:

The information and facts you supply must be true and correct in all aspects. Any incorrect or contradicting facts will be detected and will result in automatic deletion of your registration.

 
 
 
 

You can only placed under debt review if you voluntarily applied and singed Form16

 

To be placed under debt review you need to consult with a debt counsellor in person, not the office staff, reception or consultant.

 

If you did not sign Form16, the debt review placement is unlawful and should be removed.


Even if you consulted with a debt counsellor over the phone or you registered through a website, it is a legal requirement to sign a physical Form16 debt review application document to be placed under debt review.

 
 
 
 
 
 
 

Full residential address including street name and city/town

 
 
 
 

Proof of income is required to assess your financial circumstance in order to qualify for debt review. Without it the debt counsellor cannot proceed with the debt review application.

 
 
 

The debt counsellor should draft a supporting affidavit for your commissioning in order to submit the debt review application to court.

 

All debt review applications are concluded with a court order to enforce the restructured payment arrangment. Where there is no court order, the debt review process is deemed incomplete.

The debt counsellor is obliged to issue you a copy of the court order.

 

The debt counsellor charges a fee for the service rendered, this fee is collected by the appointed Payment Distribution Agent (PDA)

 

Debt Counselling fees are regulated by the NCR and can range between R300 - R9000.

 
 

Only accounts that were placed under debt review.

 

Only accounts that were placed under debt review.

 

A Clearance Certificate is issued by a debt counsellor once you have settled all accounts that were placed under debt review.

 

Your Current Financial Circumstances

Whether you were lawfully or unlawfully placed under debt review, and there is no court order, you only need to prove that you are currently not over-indebted for the flag to be removed.


You can upload your payslip and expenses list in the upload section below.

 
 

You might be over-indebted if:

  • You need to borrow money to make it through the month
  • You consider skipping your account payments
 

Before Deductions

 

After Deductions

 

Business; Rental Collection etc

 

Eg: Groceries, rent, transport etc, excluding accounts installments

 

What is the estimate total installment payments for your accounts?

 

Briefly let us know any information regarding your interaction with the debt counsellor, how you were placed under debt review and any action you have taken so far.


If you did not apply for debt review or sign any documents, type "Never Applied for Debt Review"

 
 

Important

  • To dispute an unlawful debt review, you must submit a valid affidavit within 3 days.
  • The Affidavit must clearly state valid facts of non-compliance with specific Section 86 regulations, processes and procedures.
  • Self Drafted Police station Affidavit are not acceptable.
  • You can use your own legal practitioner to draft the affidavit or
  • Request our in‑house Section 86 Affidavit Specialists to draft a professional, fully compliant affidavit for you.


📌 Click this link to check Affidavit Service Instalment Options


📌 Want ongoing updates & added protection?

Choose the Full Protection Subscription (includes affidavit).


📌 If your have settled all your accounts, and the debt counsellor is not contactable or refuse to issue a clearance certificate. Select Clearance Certificate Option.

 

Important:

  • You can upload any other documents related to the debt review eg: Form16, Form17.1; Form 17.2; 17.W; Clearance Certificate; Court order; ID etc
  • Once you have submitted this questionnaire, you will recieve email with a link to access and download mandatory dispute documements including Form29.


You can email all documents to: docs@ncrswift.org.za

Drop your files here