Member Contact Us - General Queries

This form is for general queries from our Members, Clubs and Regions.


If you are contacting us in relation to:

  • Managing your Membership - reactivating, changing email or region, upgrades, downgrades, cancellations etc
  • Welfare Concerns
  • Accidents
  • Complaints
  • COVID/Return to Fencing
  • ADP/GBR
  • Ranking Queries

Please use the contact forms which can be found at:

https://www.britishfencing.com/about-us-zone/contact-us/

This form is not intended for anonymous comment and feedback. If you do not give us enough information to identify you (for example a real name) your query will not be passed to the BF team.

Please note that if you are not a member/don't provide your membership number we may not be able to respond to your query.

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Thank you for your enquiry.


We receive a high volume of enquiries related to the Coach Register, so please allow us some time to review your question before getting back to you.


You may not hear directly from a member of BF staff if your question can be answered in this infographic that summarises the official guidance on the website:

https://www.britishfencing.com/coach-register-requirements-illustrative-profile/


If you still need assistance with your query after checking this link above, then please proceed to complete this form.

Before contacting us with general queries about Membership please go to https://www.britishfencing.com/membership-support/.

Here you can find answers to the most common questions and forms to complete to request changes (eg changing email, region, correcting names, date of birth etc.).

DBS Checks

If you want to give us permission to run a DBS check please complete this form https://app.smartsheet.com/b/form/69f1bbde070b46d8950dc41c1174f4c2

If you are having difficulty uploading a certificate please see this page here.

If you still need assistance with your query after checking this link above, then please proceed to complete this form. selecting coaching and workforce support as the membership service.


If you require a copy of a certificate please select the type of certificate that you wish a copy of.

Please note we can only produce copies of certificates originally issued by British Fencing or England Fencing from 2000 onwards. If you obtained your qualification from the British Academy of Fencing or other Fencing Governing Bodies, please contact these organisations.

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Please give us the date your certificate was issued, if you do not know the exact date then be as specific as you can but we need the year of issue as a minimum. If you also know the venue your course took place at this may also help us track it.

To allow us to contact you in relation to your query. Your query will not be passed to the BF team if valid contact details are not provided.

To allow us to contact you in relation to your query.

Phone

Please tick the box below to confirm you have read and agreed with the Data Protection Statement below.



Data Protection Statement

Data collected through this form will be held in accordance with the British Fencing Privacy Policy that can be found here: https://www.britishfencing.com/policy-zone/gdpr-data-protection/.


The personal data you have provided in this form will be used by BF for the following purposes:


To contact you in relation to your query and to help resolve your query.


We may share your details with our affiliated and partner bodies, and relevant suppliers in order for us to help answer your query as quickly and efficiently as possible.


BF will store and retain the personal data you have provided in this form for 24 months after your request has been processed.


Complaints or Queries

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. BF tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.


This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the BF’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed.


Any requests for this should be sent to the Data Protection Officer at the address below. If you want to make a complaint about the way we have processed your personal information, you should also contact the Data Protection Officer at the address below.


Access to your data BF tries to be as open as we can be in terms of giving people access to their personal information.


Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

• give you a description of it;

• tell you why we are holding it;

• tell you who it could be disclosed to; and

• let you have a copy of the information in an intelligible form.


Errors If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Data Protection Officer as detailed below.


Erasure You can also ask us to delete the data we hold about you by, once again contacting the Data Protection Officer as detailed below.


How to contact us: If you want to see BF’s Privacy Statement and full Privacy Policy you can find these on the website in the Policies section at the foot of every webpage, https://www.britishfencing.com/policy-zone/gdpr-data-protection/, or you can request a copy by email from the BF Data Protection Officer who can be contacted by email or in writing, details below:

BF Data Protection Officer

British Fencing Head Office

1 Baron's Gate 33-35 Rothschild Road

London

W4 5HT

or

dataprotection@britishfencing.com

New DBS Checks

If your query relates to new DBS checks please see our webpage DBS Information for Clubs if this does not answer your query then please continue to log your question using this form

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