Continuing Education Online Help Desk

If you cannot find your link to access the live stream, please check your email, including Junk and Spam folders, for your payment confirmation from no-reply@audienceview.com

Open the email and scroll down to find a Zoom Webinar link for each course you have enrolled. Click on each link and follow the instructions to register for the live streamed course via Zoom Webinar. You only have to do this once in order to receive your 9 weekly links to class.

If you cannot find your link to the weekly recording, these are sent from Norris Virtual. Please check your email, including Junk and Spam folders.

If you are having technical issues with the live stream, make sure your device sound is turned up. For help with closed captioning and other functions, check the Zoom Webinar Guide at nualumnae.org/continuing_ed or support.zoom.us/hc/en-us

For all other assistance, please submit your request below.

*** Requests submitted on weekends, holidays, Winter and Spring Break, or after 5pm will require additional response time

*** Please do not email or call the box office, tech services, or professors directly.

Name*

Your Phone Number*

(In most cases we will reply via email)

Email*

Please enter the email that was used to register for your class

Date of Problem*

(not necessarily today's date)

Which course did you have an issue with?*

Choose all that apply

Course A - Tuesday Morning

Course B - Tuesday Afternoon

Course C - Thursday Morning

Course D - Thursday Afternoon

Problem Overview

Please select your assistance category below, and then describe your specific issue. Please note: Norris cannot provide assistance with your email, computer, smartphone, tablet, or other personal device. We are also unable to provide support for zoom itself, as zoom is an external service. All support requests must be concerning a class related service that we provide.

Assistance Category*

Refunds require the purchase of a cancellation fee (per course)
No refunds after the Sunday before the first class session
No course exchanges will be granted after week 2

Select

Please describe your issue*

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