Door Service Request

Our dedicated Service Team is here to support you after your door purchase. If you are experiencing an issue with your unit, please complete the form and we will contact you within 3 to 5 business days. If you have any questions, please call 800.652.1234. Note: Palmer-Donavin offers a one-year service labor warranty on door products deemed to have a manufacturer or fabricator defect. The warranty goes into effect on the date of delivery to the dealer. Damage to the product after delivery to the dealer is excluded. 


PICTURES OF THE ISSUE ARE REQUIRED FOR SERVICE FORM SUBMISSION

Dealer Information

Phone

This will be the O-****** number attached to your order

The DEALER DELIVERY DATE is used to Determine Service Labor Warranty Qualification. All units qualify for 1 year of Service labor after the Delivery Date To Dealer.

On Site Information

Site Contact Type
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A Mobile # must be provided in order to receive periodic updates

Phone

Tell Us About Your Unit

PICTURES OF THE ISSUE ARE REQUIRED TO SUBMIT A SERVICE CLAIM

Drag and drop files here or

Please include your PD SALES REP to expedite the service process

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Door Swing/Handing*
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Did you purchase your unit pre-finished?

Installation Questions

Has the unit been installed?

The unit has been installed using Therma-Tru installation instructions. Instructions are attached to the side of the unit upon shipment, or available at www.thermatru.com/customer-support . Inspections and/or service visits by Palmer-Donavin that are determined to have been caused by failure to follow installation instructions are subject to a $150 inspection fee.

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