Portal User Support Requests

Portal User Support Requests

You will be updated about the status of your request via email. Please consider a timeline of 2-4 business days.

Created by*

Full name

City, Organisation, Consortium or Other*

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Email*

You will be updated about the status of your request

Your ticket concerns:*

Bug

Steps to reproduce the issue*

Describe all the actions that led you to this bug - be as precise as possible

Describe the problem you are facing*

Be as precise as possible

Describe your suggestion*

How could we improve your experience ?

How this feature could improve user experience ?*

REQUIRED for BUG REPORT ONLY - Send us FULL SCREEN screenshots, and any document to help our team

Because a picture can be worth thousands words

Drag and drop files here or

Please describe what kind of support do you need*

Criticality*

Minor (Low impact on experience)

Major (Experience deteriorated)

Critical (Experience blocked)

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