What is the issue/Why is it an issue/What is the desired end result?
Urgency definitions: https://afit.fullerton.edu/documents/PriorityDefinitions.pdf
Impact definitions: https://afit.fullerton.edu/documents/PriorityDefinitions.pdf
My department, my customers, the entire campus, etc
Check if "Yes" Examples: acessibility, audit, regulatory, legal, etc
Quotes, mock-ups, images, emails, etc