After Sales Service Form

Enter your details in the form below to lodge your request with our Service Department.

Please note: A red asterisk * denotes a required field. If, for some reason you are unable to supply the correct information, please enter "unsure".

Name Of Customer (End User)*

Merchant Branch and Details

Merchant Email Address / Contact Details

Merchant Store Person

Customer Address*

Customer Phone Number*

Customer Email Address*

Product Description*

Description and/Or Product Code

Purchase Date*

Original Invoice/Order Number or Sales order Number*

We need some order reference to be able to help you with your issue.

Claim Type*

Please Note: If you are claiming on damage, we can only help you if you signed the consignment note as damaged. If the damage was unforeseen, you have 24 hours to follow up and sign the con note as damaged. Once the damage has been signed for, Storetech has 7 Days to make the claim for you.

Please Note: If you are making a warranty claim, as noted in our warranty forms, we cover the product only, installation of the replacement part is not covered by warranty.

Select or enter value

Reported Issue and/or Action Taken*

Please give us as much information as possible so we can help you in the best way possible.

Installed Or Diy

Select or enter value

Name and details of Installer

File Upload*

(Please note, photos dramatically reduce the time to identify and action the request)

Drag and drop files here or

If a service request is lodged and a service agent is dispatched by Storetech to resolve the problem, but the service agent or Storetech concludes and verifies that the reported issue was not caused by any Storetech products or linked to them, a service or call-out fee will be applied to the individual who made the request. This fee comprises a call-out charge of $150 for the first hour, and an extra charge of $90 per hour thereafter, excluding any parts cost.

By submitting this form, I agree with the Storetech's Terms and Conditions above*

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