We’re sorry to hear about your experience with our Pure Synergy product(s). As a company focused on continuous improvement and customer satisfaction, your feedback truly matters. With each review, our quality team tracks and trends the information provided here to make changes and further enhance your experience. Please fill this form out to help us understand the issue you have had with our product(s) and prevent further issues.
How many product(s) does this issue involve?
This is the SC number (example: SC8853) or the Julian date (example: 24303) found either on the bottom of the bottle or the neck of the bottle.
Please describe your experience.
We’re sorry to hear about your experience with our Pure Synergy product(s). It can be challenging when you seem to have a reaction to something that is supposed to be helping you! Although our products are of exceptional quality and contain natural and plant-based ingredients, there are still various reasons why a reaction could occur. Every person’s physiology and medical history is unique. On occasion, even natural ingredients can trigger an unwanted reaction, therefore it is important to take into account your individual health history, medications and potential sensitivities. What may work perfectly for one person to support their health may not be well suited for another. Although true immune-mediated allergic reactions are quite rare, more general sensitivities can happen. Sometimes these reactions will subside or modifying how and when you take a product can help. In other cases, it’s possible that it’s simply not a good fit for YOU and what your body needs. We certainly strive to create products that will work well for the majority of people to support their health and wellness. On the off chance this does not happen, we are committed to your satisfaction. It would be greatly appreciated if you could answer the following questions regarding your experience.
We’re sorry to hear about your experience with our Pure Synergy product(s). Our manufacturing team is dedicated to producing the highest quality dietary supplements and it's certainly unfortunate that we have fallen short in this regard. While manufacturing errors do happen, we understand the disappointment in receiving a product that is less than our standard set here at The Synergy Company. We certainly strive to create products that are valuable. On the off chance this does not happen, we are committed to your satisfaction. It would be greatly appreciated if you could answer the following questions regarding your experience.
If not listed in the drop-down, please describe. Press enter when finished.
Was this your first time using our product(s)?
How much of the product(s) did you consume? This can be in the number of capsules, tablespoons, bottles, etc.
Please attach any photos relating to your experience.
If you feel that you've encountered a product defect that may need to be investigated by our quality team (for example: foreign material, product discoloration, unusual taste, odor, or texture), please call our customer support line at (800) 723-0277 so that we can send you a shipping label to get the product back to us.