Oregon Veterinary Diagnostic Laboratory Existing Client Account Update Request

Oregon Veterinary

Diagnostic Laboratory

Existing Client Account Update Request

Thank you for choosing the Oregon Veterinary Diagnostic Laboratory. We look forward to serving you. Welcome to the OVDL Existing Client Portal Update Request page. This is where you can update your account information, add or remove additional contacts for reporting and/or billing. Once the form is received, the information will be reviewed and updated accordingly. Please allow 1 to 3 business days for updates to be reflected. If you have any questions, please email the OVDL Business Office at vet.diagnostic@oregonstate.edu.

Oregon Veterinary Diagnostic Laboratory (OVDL) Contact Information

Phone: (541)737-3261
Fax: (541)737-6817
Email: vet.diagnostic@oregonstate.edu
Website: vetmed.oregonstate.edu/diagnostic

Shipping/Courier Address

Please use the following address when shipping samples to OVDL:

Oregon Veterinary Diagnostic Laboratory: OVDL

Oregon State University

134 Magruder Hall

Corvallis, OR 97331-8555

Note: Please include the submission form with the sample in the package.

Account Update Information

This form is for clients with an existing account with the OVDL who have signed a Revolving Charge Agreement within the last two years. Once you have entered the two required fields of Account Number and Primary Account Holder Name, you only need to complete the fields that need to be updated.

Note:

If you have not updated your client information in the last two years, please complete the New Client Registration Form.
If your account does not have a specific primary account holder name designated or you need to change who the primary account holder is, please complete the New Client Account Request form.

Please allow 1 to 3 business days for updates to be completed.

Requests to update account information or authorized users, must be submitted by the Primary Account Holder or a user designated by the Primary Account Holder as an Additional Primary Account Contact.

Please enter your OVDL account number.*

This is a five digit number that can be found on reports, invoices, and monthly statement reports.

Name of Business, Clinic Name, Agency or Farm Name

If applicable

Primary Account Holder Name*

Please enter the name of the primary business contact.

Physical/Primary Street Address Line #1

Please enter your physical or primary address.

Physical/Primary Address Line #2

Primary Address City

Primary Address State

Primary Address Zip Code or Postal Code

County

This is required for reporting purposes.

Billing Address

Check the box if the mailing address is the same as the physical address.

Billing Address Street Line #1

Billing Address Line #2

Billing Address City

Billing Address State

Billing Address Zip or Postal Code

Communication Information & Preferences

Primary Phone Number

Phone

Secondary Phone Number

Phone

Fax Number

Phone

Primary Email Address

Communication Preference

The method you choose here will be used for reports, invoices and statements. Please select one option.

Fax

USPS Mail

Setting Up Additional Contacts

Every account is required to have a minimum of one Billing Contact and one Reporting Contact. The Primary Account Holder will be set as the default contact listed for the billing and reporting contacts as well as a portal user. If you would prefer not to have the Primary Account Holder be the billing or reporting contact, you must assign these designations to another person. The alternate contact information must be entered below.

To change the designations for the Primary Account Holder, please email the OVDL Business Office at vet.diagnostic@oregonstate.edu.

When adding additional contacts to this account, you have three options:

Billing Contact: This person will receive all invoices and statements for this account.
Reporting Contact: This person will receive EVERY preliminary, final and amended report for this account.
Portal Access: This person will have access to submit test requests, view results, and/or account activity.

*A one time reporting contact can be designated during the submission process.

NOTE: Each additional contact must be approved by the Primary Account Holder.

Additional Contact #1 Name

Please enter the first and last name of the user.

Additional Contact #1 Email

* Please enter complete email address. This email address must be unique to the user and can not be used for any other contact on this account.

Additional Contact #1 Phone Number

* Please enter the phone number for this contact.

Phone

Additional Contact #1 Access Type

* Please select all that apply. If no selections are made, this user will not have access to portal and/or receive reports and/or billing statements.

Select

Additional Contact #2 Name

Please enter the first and last name of the user.

Additional Contact #2 Email

* Please enter complete email address. This email address must be unique to the user and can not be used for any other contact on this account.

Additional Contact #2 Phone Number

* Please enter the phone number for this contact.

Phone

Additional Contact #2 Access Type

* Please select all that apply. If no selections are made, this user will not have access to portal and/or receive reports and/or billing statements.

Select

Additional Contact #3 Name

Please enter the first and last name of the user.

Additional Contact #3 email address

* Please enter complete email address. This email address must be unique to the user and can not be used for any other contact on this account.

Additional Contact #3 Phone Number

* Please enter the phone number for this contact.

Phone

Additional Contact #3 Access Type

* Please select all that apply. If no selections are made, this user will not have access to portal and/or receive reports and/or billing statements.

Select

Have more contacts to add?

If you have additional contacts you would like to add, please contact the OVDL Business Office at vet.diagnostic@oregonstate.edu.

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